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Job Location | Birmingham |
Education | Not Mentioned |
Salary | £30,000 - £35,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
A truly fantastic opportunity has arisen for a leading law firm in Birmingham who is looking for a permanent Client Care Advisor to join their team and champion a client feedback project.This project is a great initiative that promotes ‘fearless feedback’ from the firm’s clients and will collect data and feedback, which then can be used for continuous improvement across the business.So this is your chance to work for an award winning firm that has a great reputation for how well their treat their staff. This is evident from the number of years they have held The Times Top 100 employer award. In a recent staff survey, 97% of staff currentlysay it is a great place to work.On top of this you will become the ‘voice of clients’ within the firm.What is on offer to you:Salary = Up to £35,000 per annum depending on relevance of experience.Office location = Birmingham City Centre (prime location)Hybrid working = 3 days a week in the office expectedBenefits = Hybrid working, significant support staff bonus, company pension contribution, 25 days holiday + bank holidays, option to buy and sell holidays, financial and mental wellbeing resources, income protection, enhanced maternity, paternity pay, incomeprotection, life assurance....Role Overview:Reporting to the Head of Client Care, the Client Care Advisor will collaborate across service lines and sectors to enhance client interactions.Key Responsibilities: