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IT Support Field Engineer

Concept Resourcing
Job LocationBirmingham
EducationNot Mentioned
Salary140.00 per day
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

Concept Resourcing are currently recruiting an IT Support Field Engineer based in Birmingham.The purpose of the role is to support IT project activity including but not limited to; desk setups, IP phone installs, refreshing equipment, laptop builds and deploymentContract Duration: 2 months with possible extensionRate information:

  • £140.00 per day via umbrella (inside IR35)
  • Field role covering between 3 - 4 sites with your region
  • Mileage claimable after 50 miles at 0.28ppm
  • All parking and tolls claimable with receipts
  • Monday to Friday throughout duration of contract
  • 9.00am - 17.30pm* subject to variation
  • Use of own vehicle required
  • Area coverage: Birmingham
  • Possibility of extension
The Role:
  • Provide end user on-site support
  • Build the laptops using a USB key, Intune or SCCM build and configure process
  • Level 1 type support laptop and desktop repairs
  • Supply new laptops to new users
  • Installation, Move and Configuration, (IMAC) desk moves and setups
  • Log and process warranty repairs
  • Send out new laptops and other laptop peripherals to users and maybe remote users
  • Help out the users when possible, with IT related issues
  • Patching network devices
  • Servers & Network support, occasionally be asked to provide smart hands service
  • Update customer ticket system recording all activities
The Candidate:
  • Experienced in the installation & configuration of desktops, laptops and printers, following pre-written scripts
  • Able to undertake basic user audit & surveys to a pre-written script and basic desk side support
  • Hardware and Software installations / Remote Hands / Phone Rollouts (configuration required) Desk-side support.
  • Smart Hands / Competent
  • Ability to interact with customers so as to ensure that the service is polite, efficient and responsive
  • Ability to work on their own initiative
  • To work through issues analytically and successfully
  • At least 3 years of experience in the field or in a related area required
  • Strong customer service skills
  • Strong written and verbal communication skills
This contract has been deemed an inside IR35 role, therefore you will need to be paid via umbrella company. the above rates are the umbrella company rates subject to weekly fees and deductions.If you are interested in this vacancy, please click apply

Keyskills :
2nd linesupportdesktopmigrationdesksideimaging. 1st line

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