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IT Support Associate

Advanced
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Role Introduction Are you interested in starting a career within IT Join a fast-paced support department that is passionate about delivering excellent customer service, resolving customer issues and involved in all aspects of technical and application support. What You Will Do

  • As a Support Associate, you will be responsible for handlingincoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
  • Ensure anexceptional level of customer serviceand satisfaction is met at all customer touch points
  • Perform and undertake all aspects oftechnical support service(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolutionof issues.
What You Will Have
  • Effectiveproblem solving skills
  • Well-developed oral and writtencommunication skills
  • Well organised, with the ability to work proactively in a team in a busy environment
  • Experience with using Microsoft Windows and Microsoft office suite
Successful candidates will join aone week bootcampto develop their soft skills and system knowledge prior to starting the role. You will then besupportedby senior members of your team to help develop your knowledge withinthe product you are supporting, followed by continuous development as part of ourSupport Development Programme. What We Do For You
  • Generous Annual Leave 25 days, plus public holidays, with the possibility to buy additional days
  • Summer Fridays!Every Friday afternoon off throughout July and August 2022 (or equivalent time in the week)
  • Life Insurance 4x times annual salary
  • Top Achievers Club Our yearly VIP trip includes flights, transfers and accommodation to recognise excellence in our employees
  • 65% Internal Mobility Committed to the development & growth of our people
  • Advanced Perks At WorkExclusive employee discounts & benefits portal
  • Charity FundraisingProud to be a Patron of The Princes Trust; every employee is entitled to one day of volunteering each year
  • Pension Scheme - Up to 5% matched contribution
Who We Are We are one the UKs largest tech companies, and our products sit at the heart of some of the countrys best-known businesses. Weve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.Find out more about the next steps once youve applied here -how-we-hire

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