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IT Support Analyst French speaking

Page Group
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary, full-time

Job Description

We currently have an exciting opportunity for an IT Support Engineer to join our successful IT department. The primary purpose of the role will be supporting a roll out project in Europe. Supporting remote users across Europe with their IT systems. This includes their Epos, Tills, PC and PrintersClient DetailsA global organisation located in BirminghamDescription

  • Ensuring calls are logged, processed and resolved accurately, in line with our Service Level Agreements and procedures.
  • Communicate with stores in France to run through pre installation checks.
  • Providing first and second line technical support for Windows, Apple, IBM Notes email, Microsoft office and in-house applications to all end users.
  • Epos, tills, PC and printer maintenance
  • Installing, configuring and maintaining Laptops and Desktops. This includes any required software or hardware including printers, docking stations and displays.
  • Administration of access control requests following company policy and procedures. Providing evidence of requests to external auditors.
  • Support to New Stores Opening team to help manage installation for new store implementations. This would include configuring and assisting in router and till installations for stores.
  • Participate in European/Global IT projects as requested.
    • Profile
  • French Speaking
  • Working in a multi functional team environment - ideally in Retail
  • Building Desktop/Laptop/Tills via imaging systems
  • Working with Support Desk incident systems & processes
  • Familiar with remote application support
  • Installing & supporting hardware & software systems
  • Active Directory support & Administration
  • Microsoft Windows (all versions) and Microsoft Office (all versions)
  • Networking support of switches, routers and firewalls
  • Android/IOS & Windows Phone
  • Acto soft application
  • ManageEngine ServiceDesk Plus
    • Job Offer
  • Working for a Global organisation
  • Competitive Day Rate
  • Working with colleagues based European wide
  • Team Environment
    • Required skills
  • Installation
  • Service Desk
  • IT Support
  • 2nd line
  • Epos
  • French Speaking
  • infrastructure
  • Tills
  • roll out
  • build

    • Keyskills :
    Installation Service Desk IT Suppt 2nd line Epos French Speaking infrastructure Tills roll out build

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