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Job Location | Birmingham |
Education | Not Mentioned |
Salary | £20,000 - £26,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent, full-time |
Service Support Analyst - SaaS, Cloud ComputingBirminghamMy client are looking for a tech savvy Support Analyst to join their IT Service Delivery team. The role willoperate at a First Line level - ensuring the organisation are delivering stand out IT service to their customers.The customer offers top of the line technology products to their cuustomers and clients.As an experienced IT engineer you will be driving and assisting the internal team through problem resolution across a variety of tasks including configuration and installation, password resets, setting up new users on the network & providing support to the wider support team . You will have a flare for problem solving & an interest in delivering a top tier IT service.Technical ExperiencePrevious support experience at 1st line level including standard products and ideally cloud offeringsUnderstanding of SQL would be advantageousUse of ticket management systemsExperience working with 3rd parties and vendorsThis role is working in a tight knit team with proven progression and growth opportunity.Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.