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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 40,000 - 49,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
IT Service Desk Manager - GBP 49000Location: Central BirminghamSalary: GBP 40000 - 49000**INTERVIEWING NOW - DO NOT MISS OUT**A leading, forward-thinking charity is looking for an experienced IT Service Desk Manager to join their outfit to assist with a large transformation project, moving an internal IT function to an outsourced 3rd party. This role is perfect for a candidatewho is looking to get some serious exposure to It processes and function, alongside a data centre migration.You will work directly with the IT Service Transformation Manager and the senior team at the nominated 3rd Party to ensure a smooth transition in addition to managing a busy service desk. A key responsibility for the position is to allow the current supportfunction to operate as normal and deliver top customer service.Management Related Skills:* Service Desk Management* KPIs* SLAs / KPIs * ITIL Implementation* Customer Service* Team ManagementTechnical Skills:* Citrix * Office 365* Exchange* VMware - virtual desktop * Active Directory * Server / Microsoft Stack* Hardware knowledge* Routing and Switching, EtcSounds interesting Click the APPLY button now.You can speak to me directly by emailing your CV across to thomas . craig @ intechnologygroup . comCandidates with previous experience in and job titles including: Technical Service Desk Manager, Service Desk Team Lead, Helpdesk Manager, may be considered.In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.