In Work Support

Job Description

Location BirminghamContract Type: Full time, PermanentSalary £25,000.00 - £29,000.00Go Train are accelerating through an exciting time of growth, expanding the services we provide throughout the UK at a rapid pace in order to support thousands of people every year to retrain for new employment. We have fantastic opportunities for experienced,dedicated and driven individuals to join our company as In Work Support.This job will play a key role in contributing to the UKs economic recovery, Restart which is a cornerstone of the Governments Plan for Jobs strategy and the existing expansion to the existing Work and Health Programme.The role will be supporting individuals who have been in long-term unemployment or those affected because of the devastating economic impact of Covid-19. Location: Birmingham Salary: £25,000.00 to £29,000.00 per annumHours: Full-time, Monday to Friday 08:30am - 5pm (Shift work will be required depending on business needs between the hours of 8am8pm to engage with in-work participants)Role Requirements:

• Build effective and positive relationships with customers, working collaboratively with them to identify the support required to enable them to remain in sustainable employment
• Confidently explain our service offering whilst ensuring that the participant understands their rights and responsibilities whilst registering the participant in accordance to contractual obligations and eligibility criteria
• Conduct Job Start Readiness Diagnostic Assessments to ensure participants are prepared for their first day, week and month in employment
• Ensure clients have continued access to workshop/module options based on individual diagnostics and tailored support (including health, mental health, transferable skills, job searching, interview skills, functional skills, IT training and more)
• Liaise with relevant partners to inform them of participant registration and assist with barriers when appropriate
• Provide excellent customer service and identify appropriate short and long-term solutions and interventions as required by the Participants needs, programme constraints and opportunities
• Provide job search support ensuring that customers have an up to date and professional CV, supporting statements and covering letter, tailored appropriately for each application, including helping customers overcome potential barriers preventing them sustainingin work
• Work in partnership with our internal National Careers Service team to ensure access to careers guidance and the business engagement team to identify career progression opportunities
• Conduct into work meetings to ensure appropriate support is in place to support Participants to commence and sustain in work
• Mentor Participants through new employment, including providing support when needed
• Undertake regular calls to Participants and employers when necessary to ensure retention of the Participant in work and/or in line with agreed working hours and pay
• Ensure that all required entry to the database is accurate and compliant and documentation relating to the customer is completed and maintained in an accurate, compliant and timely manner

What we offer:Wide range of benefits Simply-health cash back plan Company incentives Your birthday off every year Travel expenses paid A rewarding role that really does transform lives of our learnersGo Train are a disability confident employer. Disabled applicants are encouraged to apply for our vacancies, safe in the knowledge that we will offer reasonable adjustments for both interview, induction and throughout their employment.If this role sounds like the next step in your career and you would like to be a part of Go Trains growing success and expansion, then we would love to hear from you. Register your interest in this role with an up to date CV.Ref: 135 424