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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | 200.00 per day |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Contract , full-time |
Our client is looking for a Service Desk Analyst to join their fast paced and vibrant company on an initial 5-month contract to understand their HR system and troubleshoot & problem solve. The successful Service Desk Analyst will be dealing with User Issues,managing access, amending fields & views as well as problem solving issues in data.This contract is inside of IR35.Key Responsibilities as a Service Desk Analyst:* Resolve issues in a timely and professional manner* Provide a consistent, professional face for the programme* Work with cross-functional teams to ensure issues are accurately identified and resolved* Identify and escalate any risks and issues where appropriate.* Record learnings, cross training, and knowledge share within the Our Time team to ensure legacy from development* Support communication with sites and sectorsExperience & Qualifications needed in order to be a successful Service Desk Analyst:* Experience of working with Infor or similar WFM application environment* Project Management* Technical knowledge of performance management systems and administration* Cross sector operational experience in a contract catering, or TUPE environment* Driven for continuous improvement* Strong communication abilitiesFor more information, please contact Alexia Mathers at Clearwater People Solutions or simply apply as instructed.Please note: If you have not been contacted regarding your submission within 2 weeks your application has been unsuccessful for this role only.