Housing and Income Team Leader

Job Description

Housing and Income Team LeaderJob location: BirminghamDepartment:HousingReports to:Office ManagerWorking Hours:37.5 hours a week, Monday to FridaySalary:£28,500 - £31,000About the organisationTheir vision is to empower refugees and migrants who reside in the UK to lead self-sufficient and ambitious lives.They are a social enterprise comprised of a diverse group of strategists and researchers led by lived experience. They provide tailored integration services that not only help individuals, but also disrupt the systems that have entrenched inequalities inour society.They have a track record of delivering effective support services that give refugees and migrants the tools they need to succeed. In 2021 alone, they have helped 1000+ people to achieve their personal goals and lead fulfilling lives in their new country.By working with them, you will be supporting refugees and migrants to build a better, brighter future.Purpose of jobOverall management of the Housing Team in Birmingham ensuring that the Housing team delivers a professional and proficient customer focused service to the organisations Tenants. You will have responsibility for the delivery of debt, income collection servicesand housing related functions. You will regularly liaise with the internal and external stakeholders to help tenants meet their tenancy obligations and retain their tenancy.Key Responsibilities

• To manage a team of Housing Income Officers & Assistants delivering effective income collection services for a defined patch of properties.
• Implement various remedies for debt collection and enforcement that are authorised by legislation including undertaking direct negotiation with customers and to signpost to outside agencies in order to promote tenancy sustainment.
• To manage the work of the team to ensure a high quality, responsive and consistent service is provided for customers.
• To prepare and serve various legal notices and invoices for all debt types, implementing payment agreements and take appropriate action for collection and recovery in accordance with guidelines, taking ownership of monitoring accounts and payment arrangements.
• Undertake daily monitoring to ensure efficient resolution of tenant contacts logged through reception.
• Liaise with a range of external organisations and providers such as Government Agencies and Local Authorities in relation to Housing Benefit and other income issues.
• To ensure referrals are received and necessary checks completed for reference along with relevant needs assessments, risk assessments, and risk management plans as when required working with the support team.
• To ensure accurate record keeping in all areas of housing management
• To ensure that rental income is maximised by filling voids promptly and in line with the organisations policy and procedures.
• To complete all monitoring information in an accurate and timely manner including but not limited to CORE forms.
• To report any repairs/maintenance to either the organisations Caretakers / Maintenance Officer or the property landlord, and where necessary arrange access to the property, following agreed procedures and undertake any other risk assessments where appropriate.
• To ensure all services are maintained in accordance with statutory requirements and good practice. In liaison with the Housing Manager and Maintenance team, to ensure the building and premises are maintained to a high standard.
• Ensure that prompt action is taken where necessary to enforce the terms of the tenancy / license agreements and that where necessary licenses / tenancies are terminated in accordance with companys Eviction Policy.
• To ensure tenants are aware of and adhere to health and safety and security requirements together with other terms of their residencydealing promptly with issues which arise.
• Produce regular and detailed housing management and income reports as required.

Due to the nature of this post, an enhanced DBS check will be undertaken for successful applicants, but only with their prior consent.Applicants need to have right to work in the UK and access to their own vehicle for business use to be considered for this role.Our client may close this role early, so please apply ASAP to avoid disappointment.Next steps:By clicking apply you will be taken to our clients job advert on the Recruiterwise job portal, where you will see more information on the organisation and how to apply to them directly.