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Hospitality Administrator

Gleeson Recruitment Group
Job LocationBirmingham
EducationNot Mentioned
Salary20,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have a passion for sports Are you a whizz at all things systems and administration Do you like working with figures If so, you may want to read on!GRG are working with an organisation within the sports sector, who are expanding their Hospitality team and seeking an Administrator to provide general system, finance and match day administration support to the Hospitality Sales Department.Working on a hybrid basis (3 days in office per week), you will be working on a full-time, permanent basis on a 35 hour working week. There will be requirements to be flexible to support out of these hours on game days and events, so you will need to beflexible to attend events both at evenings and weekends.What will your new role be responsible for

  • Support with a variety of administration tasks from sending tickets, special requests to flower orders, and acting as a main point of contact across all internal departments.
  • Updating and amending booking systems, ensuring accurate reporting at all times and updating the sales department on sales availability levels
  • Management of the CRM, ticketing and reporting systems to ensure operational efficiency at all times
  • Liaise with both internal and external system provider
  • Respond to general guest queries, both via telephone and email queries, providing support with away ticket allocation processes
  • Support the finance team with any invoice queries and reporting, ensuring that all tickets are paid before issue and contracts signed
  • Ensure communication processes are managed effectively between hospitality team and Marketing Team with the members and bookers
  • Preparation of reporting on a weekly, monthly or game basis and distribute to various internal departments, as required
  • Be present on match days, to act as a main point of contact for customer queries, and attending both internal and external events as required
What we need from you!
  • Strong previous technical administrative experience within a similar office-based role
  • Systems savvy! You will be competent in using Microsoft Office Suite, Advanced Excel skills, Microsoft Dynamics and use of finance and accounting systems, distinct advantage
  • Highly numerate. Previous experience of report production focused on sales and revenue is advantageous.
  • Work to high level of detail and accuracy
  • Able to handle working in a very fast-paced environment to ever changing deadlines!
  • Flexible to work across both evenings and weekends
  • Exceptional customer service delivery and passionate about resolving problems
  • Use your own initiative, providing ways to improve processes to drive efficiency within the team
The role offers a competitive salary, plus 25 days leave (plus bank holidays), pension scheme, free car-parking on-site, retail discounts plus much more!If you are keen to begin your career within the hospitality and sports sector, get in touch today.By applying you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.

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