Head of Relationship Management

Job Description

You will work closely with the Business Development, Credit and Borrower Solutions Teams using a range of strategy planning tools and data to identify and meet the borrowers needs whilst ensuring that you deliver a quality customer experience.Client DetailsOur client is a fast-growing alternative lender specialising in providing c.£1-15m senior secured term loans to mid-sized SMEs. Their progressive approach has already aided them to fund more than £1 billion to date with access to a further £2 billion.Their ambition is to become the funder of choice for smart minded entrepreneurs through their ability to access multiple sources of patient capital from institutional investors alongside their own balance sheet lending.DescriptionThe Head of Relationship Management will be responsible for managing a team of 10 as well as having primary responsibility over a portfolio of borrowers. You will also build effective and collaborative relationships with those borrowers and multiple internaland external stakeholders.You will work closely with the Business Development, Credit and Borrower Solutions Teams using a range of strategy planning tools and data to identify and meet the borrowers needs whilst ensuring that you deliver a quality customer experience.

• Manage a team of 10 which will increase overtime in line with the future growth of the loan book
• Programmed review of borrower performance including site visits, trend analysis, comparing actuals vs forecasts and identifying causes of variances and their impact on liquidity and ongoing debt serviceability.
• Identifying additional funding opportunities with existing borrowers, including any new products
• Early identification of risk issues in the loan book, ensuring early engagement with borrowers to maximise
• Evaluating, managing, and processing requests for further lending, loan waiver, loan forbearance and restructuring in conjunction with current policies
• Working closely with the Head of Borrower Solutions creating an overview of the loan book performance for the Portfolio Risk Committee and external stakeholders, including institutional lenders and the main board.
• Building strong relationships with the Business Development, Credit and Transaction Management teams, ensuring seamless handover of the borrower relationship post drawdown, creating an excellent customer experience

Profile

• Extensive relevant experience, ideally in a similar role with a financial institution
• A proven track record of building outstanding customer and professional relationships with the SME/Mid corporate landscape
• A broad experience of the banking and funding sector.
• Proven risk assessment monitoring and control skills
• Ability to structure restructuring requests, prepare funding proposals and supporting credit analysis for submission to Investment Committee
• Experience of analysing complex financial information to influence and implement a customer strategy
• Experience of execution of transactional and legal documents.
• An appreciation of the macroeconomic and financial outlook of the corporate sector
• Ability to adapt to rapid change
• Robust, organised, calm, logical and confident
• A can-do attitude to resolve issues

Job Offer

• £90,000 - £110,000 base salary
• Lucrative bonus scheme
• Pension
• Life assurance
• Private medical care