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Head of Operations

Critical Resourcing
Job LocationBirmingham
EducationNot Mentioned
Salary£60,000 - £70,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

We are hiring for a Head of Operations to work for a fast-growing telecoms business.The head office is based in Birmingham, however the role is mostly a remote working position.The Role

  • Responsible for circa 35 staff with 4 direct reports
  • Overseeing teams across Billing, Ordering & Support, Implementation, Project Management, Engineering, and Migration.
  • Reporting on WIP
  • Supporting company acquisitions and platform migrations
  • Proactive and continual process improvement across the operational function
  • Complete budget management ensuring successful YTD growth and financial sustainability, promoting commercial awareness within the team.
    • Experience Required
  • Experience of managing an operational department within a telecoms business
  • A background of process improvement and operational transformation
  • Knowledge across unified communications (UCaaS, Contact Centre, Mobile, Cyber)
  • Leadership background within an operational role (medium to large team)
  • Experience of business acquisitions
  • Involvement in upscaling a team within a growth business
    • Required skills
  • Acquisitions
  • Billing
  • Process Improvement
  • Telecoms
  • Unified Communications

    • Keyskills :
    Acquisitions Billing Process Improvement Telecoms Unified Communications

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