Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

German Speaking Emergency Assistance Coordinator

INTERNATIONAL MEDICAL GROUP HOLDINGS LTD
Job LocationBirmingham
EducationNot Mentioned
Salary18,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time Work from home

Job Description

COMPANY: IMG / Global ResponseSALARY: £18,750 - £24,000 per annum based on experience [+ benefits]HOURS: Various shift patterns available - days and nightsLOCATION: Remote or Hybrid options availableIMG - Global Response provides 24/7 assistance to policy holders and corporate clients all around the world. This includes medical assistance and devices, roadside assistance, claims handling services but to name a few.Our aim is to be there for our customers, in routine times and the worst times. This is a fast paced environment with no case ever the same.What does the job involveYou will be providing help to insured clients who suffer injury or illness whilst overseas or require roadside assistance. You will assist with the coordination of medical care, the handling of a loss or their return home.You must be able to work under pressure, were very busy so youll take high volume of varied customer calls every day. You will utilise your customer service skills to build strong relationships with customers and internal stakeholders, acting in a professionalmanner at all times.Main Duties:

  • To empathetically deal with enquiries from patients and their relatives on case related matters in a prompt, courteous and professional manner
  • To ensure that any assistance given, and costs incurred are provided for within the terms and conditions of the insurance policy with a focus on cost containment
  • To be fully familiar with the case management systemsand to ensure that all information obtained during an assistance caseor pre-authorisationcaseis properly documented on these
  • To be familiar withIMGsservice standards and to ensure that any assistance provided is done so in accordance with these
  • To demonstrateasense of urgencyat all times, being able toprioritisetasks in favor of customer satisfaction and adherence to internal protocols.
  • Toworkin close partnership with theMedicalDepartmentensuring appropriate medical care is provided to patients;assistingin obtainingrelevantmedicalinformationfrommedical providers; making arrangements with medical providers; and facilitatingauthorizations liaising with underwriters as needed
  • To manage and coordinate all operational and logistical matters relating to the movement and welfare of clientsTo conduct regular and ongoing reviews of current cases in order to ensure compliance with company procedures
Your skills to success. Are you A great communicator and enthusiastic about helping customers Passionate about achieving goals Comfortable dealing with customer queries and complaints Computer literate Self-motivated and can work with minimal supervision Resilient and can adapt to a fast paced and ever-changing environmentSprechen Sie DeutscheParli ItalianoHablas EspaolParlez-vous FrancaisIf you speak another language we offer a signing on bonus !If this sounds like the role for you, apply now and one of our advisors will be in touch to discuss the position and next steps.What are you waiting for We cant wait to meet you!Were an equal opportunity employer, which means well consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protectedcharacteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and were committed to creating an inclusive environment for all employees.IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, genderidentity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Keyskills :
Call CentreCustomer ServiceGerman

APPLY NOW

German Speaking Emergency Assistance Coordinator Related Jobs

© 2019 Naukrijobs All Rights Reserved