Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Fraud Customer Service Agent

Job LocationBirmingham
EducationNot Mentioned
Salary£22,000 - £22,750 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

As a Fraud Customer Service Agent, you will play a crucial role in detecting and preventing fraudulent activities within our financial services. You will be responsible for monitoring and investigating suspicious transactions, analyzing patterns, and takingappropriate actions to safeguard our customers and the company from potential fraud.Responsibilities:

  1. Monitoring Transactions:
    • Analyze customer transactions to identify unusual patterns or suspicious activities.
    • Utilize fraud detection tools and systems to identify potential fraudulent transactions.
    • Keep a vigilant eye on customer accounts for any irregularities.
  2. Investigation and Analysis:
    • Document findings and prepare detailed reports on fraudulent activities.
  3. Customer Interaction:
    • Communicate with customers to verify transactions and gather additional information as needed.
    • Provide exceptional customer service while addressing concerns related to potential fraud.
  4. Collaboration:
    • Work closely with other fraud prevention teams, such as risk management and security, to share information and enhance fraud detection strategies.
  5. Continuous Improvement:
    • Stay informed about the latest fraud trends, techniques, and technologies.
Qualifications:
  • Previous experience in a customer service role, preferably in a financial or fraud detection environment.
  • Strong analytical skills with the ability to interpret complex data and patterns.
  • Excellent communication skills, both written and verbal.
  • Detail-oriented with a high level of accuracy in documentation and reporting.
  • Familiarity with fraud prevention tools and systems is a plus.
  • Ability to work independently and collaboratively in a team environment.

APPLY NOW

Fraud Customer Service Agent Related Jobs

© 2019 Naukrijobs All Rights Reserved