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Forwarder

Grafton Recruitment
Job LocationBirmingham
EducationNot Mentioned
SalarySalary not specified
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

ForwarderLocation: BirminghamSalary: Competitive (37.5 hours)Monday to Friday 9am to 5:30pmGrafton Recruitment are delighted to be partnering with a global leader within the Supply Chain Sector who are now looking for a Forwarder to join their expanding Birmingham based team.As a Forwarder you will provide an excellent customer service experience for customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required and supporting the Supervisor within the team.Responsibility as a Forwarder:

  • Completion of end to end forwarding activities as the individual role requires
  • Follow strict and time sensitive SOPs/KPIs to ensure compliance
  • Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
  • Month end department compliance
  • Customs Entries
  • Cost control
  • Assist senior forwarders, Supervisor and line manager where required
  • Ensure all reports including internal and customer specific are completed within the deadline
  • Resolve queries from customers and suppliers
  • Ensure Best Practice models are adopted
  • Remain in contact with customers and suppliers to maintain relationships
  • To take part in customer reviews when required to build up visibility and relationships with customers.
  • Assist sales and management with customer development
  • Use of Next Gen/MS office as requested
  • Operate within companies QA system
  • Work closely with internal and external customers, the Operations manager for Internal and external rates reviews
  • Any other tasks as directed by their Supervisor or line manager
The successful a Forwarder will have the fallowing skills and experience:
  • Result-oriented and driven to achieve goals and meet targets
  • Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations
  • A knowledge and understanding of financials and impact on business
  • A Good knowledge of IT systems and processes used in the transport sector
  • Import/export experience
  • Ability to read and understand an SOP
  • Customer service driven
  • Problem solving skills
  • Team oriented
  • Quality focus
  • MS Office
  • Flexible in approach and happy to work shifts as required including weekends
How To Apply:To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to email with your up to date CV.

Keyskills :
customer servicedrivenattention to details

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