Food and Beverage Supervisor Nights

Job Description

Description:Lets shake things up a bitWELCOME TO A WORLD OF OPPORTUNITIES - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our commongoal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.This is a night shift position. Shifts will usually be 23.00 - 07.00so please ensure you are able to get home from the hotel at this time. You may also we required to cover different times shifts to accommodate businessneeds during team member holidays.A WORLD OF REWARDS

• Hourly rate of£11.71 plus service charge
• Free, healthyand high qualitymeals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• Discounted dental and health cover
• High street discounts: with Perks at Work
• Free car park
• Subsidised Taxi between 12am and 7am
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Guest Experience Day: 1 night stay with breakfast and dinner
• Modern and inclusive Team Member’s areas

Qualifications: What will I be doingYou will join the Gild Bar, the hotels signature bar close to the lobby of the hotel. The bar has been recently refurbished and is open to guests 24 hours.Please only apply if you are happy to work late nights and can conveniently travel home from thehotel.As a Bar Supervisor, you will supervise the bar service to offer a high quality, efficient beverage service that adds to a superior Guest experience and is in accordance with licensing regulations associated with alcoholic beverages. Specifically, you willbe responsible for performing the following tasks to the highest standards:

• Maintain an effective bar service with an emphasis on high quality, efficient service
• Check that Guest service standards are set, implemented and monitored, and continuously evaluated
• Set-up of the outlet in accordance with the pre-determined standards of the operation
• Comply with licensing regulations and hotel procedures relating to the bar and service of alcoholic beverages and conduct staff training sessions accordingly
• Demonstrate a perfect knowledge of all beverages served in the bar, how beverages are prepared (to recipe) and presented, and how Bar personnel are trained to possess this knowledge and the application of it
• Ensure compliance with and the proper training of Team Members so that all Company Health and Safety, and Fire Regulations and procedures are understand and applied
• Ensure all Team Members are impeccably presented and adhere to the correct uniform standards
• Deal with sudden staff shortages through absenteeism and report all absences according to Company Attendance Procedures
• Complete all necessary administration in accordance with Company procedures relating to all staff members
• Maximise revenue and increase average spend per person through upselling, high customer service standards, effective training and motivational techniques

What are we looking forA Bar Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• A warm personality, attentive and smartly presentable
• An ability to listen and respond to demanding Guest needs
• Excellent leadership, interpersonal and communication skills
• Accountable and resilient
• Committed to delivering high levels of customer service
• Ability to work under pressure
• Flexibility to respond to a range of different work situations

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Customer Service experience in a supervisory capacity</