Facilities Manager

Job Description

Responsible for managing the delivery of an effective and compliant facilities management servicethrough in-house staff, suppliers and consultants, across hard and soft services, to a large group ofbuildings.Key deliverablesPrepare, monitor and reconcile service charge budgets. Check and approve expenditure against service charge budgetsProvide best in class customer service to internal and external customer base. Maintain regular and effective communication with clients and tenants. Manage site based staff, ensuring all people related policies and procedures are followed. Maintain regular and effective communication with internal colleagues in Property Management, support functions and the wider Real Estate business. Monitor works conducted/service provided by suppliers. Audit and inspect supplier delivery. Measure and report supplier performance against agreed SLAs. Manage suppliers to ensure effective, safe and compliant delivery of all M&E related services,including: life safety systems, vertical transportation equipment and public health systems. Work effectively with a range of specialist consultants to deliver agreed outcomes. Procure goods and services, following procedures and policies. Develop, agree and manage capital replacement programmes. Prepare management reports for a variety of stakeholders and attend/chair management meetings as required. Undertake regular building inspections, complete reports and initiate/progress any required works. Ensure compliance with all current statutory legislation in respect of health and safety and the environment. Manage local environmental activities in order to meet statutory obligations and achieve/retain industry standards e.g. ISO14001 working with sustainability teamEnsure compliance with all internal procedures and policies – e.g. Procurement, Finance,Compliance, HR. Ensure security and emergency procedures are robust and adhered to at all times, taking anactive role in the event of emergency situations.ResponsibilitiesFinancialsHas budget and cost control responsibilitiesHas an awareness of wider team or department budgetClients and Business DevelopmentIs proactive in building relationships with internal clients and responsive and helpful toexternal clients. Functional or specialist competence with relevant understanding of business/departmentalcontext. Completes own work under minimal supervision/guidanceCan deal with novel or difficult situations within context of own function or specialismUnderstanding of commercial leases and the landlord and tenant relationshipGood understanding of service charge budgets and accounting principlesManagement of in-house and supplier staffManagement of supplier relationshipsGood health and safety and environmental knowledgeGood mechanical and electrical services knowledgeExcellent English language skills – both written and spokenIT literate – MS Office at intermediate level and other relevant software (e.g. Meridian,Proactis, Snapshot, Tramps) at a level to undertake the role satisfactorilyExperience of managing multi-site environmentsExperience of managing a single-site environment in excess of 100,000 square feet and/orservice charge budgets in excess of £1m