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Facilities Desk Operator

Reed
Job LocationBirmingham
EducationNot Mentioned
Salary£25,000 - £27,000 per annum, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Do you have a passion for customer service and a keen eye for detail I’m currently working with a leading UK Commercial Property company, seeking a talented and motivated Facilities Management Operator.As a Facilities Management Operator, you will play a crucial role in ensuring smooth service delivery and customer satisfaction for both our internal and external stakeholders. With a focus on monitoring service performance, managing inquiries, and contributingto compliance requirements, you will be an integral part of the Facilities Management (FM) team.This is an excellent opportunity to join a renowned organisation in the real estate industry and make a significant impact on our operations. If you are a dedicated professional with excellent communication skills and a passion for delivering exceptionalservice, we invite you to join us in this exciting role.Job title: Facilities Management OperatorLocation: Birmingham City CentreEmployment type: Full time, Monday to FridayWorking type: Hybrid workingSalary: £25,000 - £27,000Key duties of the role:

  • Provide first-level support for facility-related issues, responding promptly to service desk inquiries and incidents.
  • Log and prioritise service requests, ensuring accurate documentation of issues, resolutions, and follow-up actions.
  • Collaborate with internal teams and external vendors to coordinate timely resolution of facility-related problems and maintenance tasks.
  • Monitor and manage facility management software systems to track work orders, service requests, and preventive maintenance schedules.
  • Coordinate with personnel to ensure efficient and effective resolution of facility issues.
  • Communicate with building occupants to gather information on reported problems and provide timely updates on the status of service requests.
  • Maintain a comprehensive knowledge of facility management processes and procedures to address user inquiries accurately.
  • Assist in the development and improvement of service desk procedures and documentation.
The ideal candidate
  • Strive for high customer and tenant satisfaction by delivering exceptional service.
  • Meet stated deadlines and prioritise tasks effectively.
  • Act as a supportive team player, assisting and collaborating with all team members.
  • Demonstrate excellent communication skills in person, on the phone, and through email.
  • Actively build and nurture relationships internally and externally.
Does the above sound like the role you have been waiting to take on CLICK BELOW AND APPLY NOW!

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