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Job Location | Birmingham |
Education | Not Mentioned |
Salary | 74,000 - 82,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
We have an exciting opportunity for an experienced Director of Contact Centres to join our team.This is national based role, you will be responsible for all of our contact centres - Farnborough, Gateshead and Paignton.This Director of Contact Centres role involves leading functional teams and working directly with and supporting the Managing Director in developing and executing effective strategies, plans, and controls that ensure optimum profitability and achievementof the immediate and longer-term business and customer experience, KPIs, and objectives whilst minimising associated risks and costs.Responsibilities of the Director of Contact CentresStrategic Thinking
Keyskills :
Call CentreContact CentreOperations ManagerDirector of OperationsContact Centre Director