Deputy General Manager, O2 Institute Birmingham

Job Description

Venue: O2 Institute BirminghamCompany: Academy Music GroupLocation: BirminghamReports to: General managerWorking hours: Full-time Role The deputy general manager is a senior position within the team, responsible for a variety of duties that contribute to the effective management and smooth running of O2 Institute Birmingham and lead exceptional delivery of our core business objectives andcommercial targets. You will be passionate about the entertainment industry and highly motivated to deliver an outstanding experience to all clients and customers. Our team The deputy general manager is an integral role at O2 Institute Birmingham, a renowned, landmark venue in the city, where our shows and events are as diverse as the individuals within it. The successful candidate will be contributing to managing, developingand motivating an innovative team to ensure high quality service, driving our inclusive culture to deliver the best possible programme of live entertainment for everyone, where collaboration is at the heart of everything we do. About you

• Successful background in the live entertainment industry or venue management
• Experience of working as a manager or in an operational role
• Proven track record in managing live performances and events
• Knowledge of health and safety regulations and licensing
• Excellent communication and diplomacy skills
• Proficient in Microsoft Office packages
• Understanding of booking and promotion of live events
• Good control of operating costs and budgeting
• Self-motivated and results driven

What we need

• Personal licence holder
• First-class client and customer service
• Demonstrable leadership and motivation of others
• Passionate and enthusiastic for the live events industry
• Flexibility to work irregular hours (weekends/evenings/public holidays)
• Willingness to build positive working relationships
• A proactive organiser in problem-solving who can negotiate solutions

What youll be doing

• Deputise for the general manager in overseeing all venue operations and departments
• Duty manage events and programming to the highest standard
• Work collaboratively with the venue team, local authority and Company head office
• Act as a point of contact and venue liaison for all contracted events and touring parties
• Maximise the events diary with the general manager
• Maintain first-rate relationships with clients and partners
• Support the general manager in forecasting and budgeting
• Track and review cost estimates and expenses
• Contribute to the Company business objectives and commercial targets
• Liaise with outsourced contractors and service providers
• Ensure all paperwork and reporting is completed and professionally retained Assist the general manager in all licencing administration and risk assessment Adhere to all existing and new health and safety legislation
• Comply with all Company guidelines and working practices
• Ensure the venue is maintained to the highest standards
• Communicate any building or department issues to the general manager
• Line management and training of team members as required
• To publicly represent the venue and Company in a professional manner

Equal opportunities We are passionate and committed to our people and go beyond the standard rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfullybalance your work and home life. As a growing business, well encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. Its talent that matters to us and we encourageapplications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Reality check While this is a great opportunity in an exciting industry, this is not just a chance to see shows for free! The role is not your ordinary nine-to-five and the industry is demanding, with sometimes long and unsociable hours. The excitement and energy of theshows and events we create comes from the hard work and dedication we commit to our work, and this position is no exception so get ready to bring your very best to the role. Our company Academy Music Group (AMG) is the UKs leading owner and operator of live music and entertainment venues with award-winning credentials. Several of our historic theatres are unique institutions of British music and culture and our vision is to inspire artistsand audiences by hosting unforgettable live performances.AMG is part of Live Nation Entertainment which is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, LN Media and Artist Nation Management.

Keyskills :
Event ManagementVenue Management