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Customer Support Administrator

Morgan Parkes Recruitment Limited
Job LocationBirmingham
EducationNot Mentioned
Salary£25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Job Title: Customer Support AdministratorSalary: £25,000 Location: Hall Green, Birmingham Hours: Tuesday to Saturday 9am - 5pm Description:Working for a successful and well-established retail company, we are recruiting for an efficient, organised and personable individual to support the growth and success of a small team by being responsible for assisting with the administration, whilst ensuringcustomers receive a first-class experience from start to finish.Key Duties:

  • Offer an excellent customer service experience face to face and over the phone, by maintaining customer relationships to ensure repeat business
  • Assist with stock control and checks to ensure inventory records are accurate
  • Taking orders and seeing through from start to finish
  • Upselling of products, and taking care of any customer concerns or complaints that may arise
  • Assist with booking survey and fitting appointments with the customers
  • Assist with monitoring installation standards
  • Assist with monitoring the day-to-day financial operations within the company, such as invoicing and credit control
  • Updating the systems with order information
  • Deal with email queries, orders and any issues
  • Ensure up to date employment law/health and safety regulations are adhered to and guidance is provided to employees
  • Attend any training, seminars, exhibitions etc.; deemed relevant to the role
Key Skills/Experience Required:
  • Full product training will be given, however, experience in a similar role is essential
  • The ability to follow a process through from start to finish
  • Excellent organisation skills, accuracy and attention to detail with excellent customer service skills and experience
  • A friendly, approachable manner with the ability to multi task and prioritise with a can do attitude
  • A good understanding of maths and measurements
  • Experience of suggesting and implementing new procedures
This is an excellent role for an experienced Administrator to work in a varied role within a busy, friendly environment. In return you will receive a salary of £25,000 depending on experience.For more information, or to apply for this vacancy, please get in touch or email your CV.Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data forthe specified purpose at any time.Required skills
  • Customer Queries
  • Customer Service
  • Email Marketing
  • General Administration
  • Order Processing

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