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Customer Service Specialist

The Recruitment Group
Job LocationBirmingham
EducationNot Mentioned
Salary19,000 - 24,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Specialist (Movement Expert)Permanent ContractSalary: £19,000pa - £24,000pa (D.O.E)Location: Birmingham Central (B2)Hours of Work: 40 Hours per week, between 7:30am7:30pm, MondayFriday (2 rota Saturdays every 6 weeks)Duties:

  • Answering inbound phone calls from the companys driver network and ensuring that drivers feel supported
  • Helping to answer queries and providing any support required
  • Solving problems as quickly and efficiently as possible
  • Using the companys online system and technology to identify when you need to make outbound calls to drivers, and then guiding drivers so they deliver the vehicle to the customers instructions and timings
  • Building and maintaining positive relationships with customers
  • Calling them proactively before any issue becomes a real problem and agreeing potential solutions
  • Making sure that customer email requests are actioned quickly and accurately
Candidate:
  • Previous experience in a similar role is essential
  • Enthusiasm and passion to succeed in everything that you do
  • A genuine desire to take responsibility, rather than wanting to stay under the radar, and ambition to progress in a rapidly growing business
  • Being trustworthy: if you say it, do it. This means building relationships via the phone, with the ability to change tone to suit the situation and audience
  • Willingness to learn, wanting to take on new challenges, with the understanding that learning from mistakes is crucial
  • Resilience: the attitude that challenges along the way only serve to make successes more rewarding
If you would like to know how we will store and process your data, please visit The Recruitment Groups home page to read our GDPR Data Protection Statement.

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