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Customer Service Representative - Remote

Sigma Connected
Job LocationBirmingham
EducationNot Mentioned
Salary£20,505 - £20,971 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Location: Work from HomeContract type: PermanentHours: Monday to Friday 9am - 5pmSalary: £20,505 - £20,971We are currently looking for amazing people to join the Sigma Family as a Customer Advisor. Before we tell you more about this opportunity, let us share why you should join us at Sigma.Who are the Sigma FamilyAt Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals tojoin and work on behalf of our clients to provide high-level customer service across several industries.What being a part of the Sigma Family means for you!

  • Career development and opportunities to apply for internal promotions following your probationary period.
  • 30 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.
  • Monthly, Quarterly and Annual awards with marvellous prizes.
  • Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
  • £250 bonus for each friend that you refer to join the Sigma Family who passes probation.
  • Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
  • Discounted Pure Gym membership.
  • Working from the comfort of your own home.
  • An Employee Pension Scheme.
  • Join communities and collaborate with your colleagues on our internal Social Media platform.
  • The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look Like:You’ll be working from home delivering excellent customer service by dealing with inbound calls and customer queries. You’ll be reporting into a Team Manager, most of which will have started as an advisor themselves, so they are the best placed to supportyou. You will be working towards various Key Performance Indicators and have individual and team targets to aim for.What Amazing People Will Bring to the Role:You are a person who is passionate about delivering exceptional customer service. You are forward thinking and driven to always be your best. You thrive off genuinely wanting to help people with their problems, and have great listening skills, communicationand empathy. You are confident when interacting with people and resolving customer queries and disputes. You embrace change, and are comfortable working both individually and as part of a team. As you work toward KPIs, you invite feedback and are a positivethinker. Full training is given, and coaching continues throughout your career. We don’t expect you to have all the knowledge, but we do ask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to loveit here!Simple and Straight Forward Recruitment.We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family,you will then be invited to one of our Talent Sessions or a 121 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.If you like the sound of being part of the Sigma Family then don’t wait and get applying!You may have experience in the following: Customer Support Specialist, Client Service Representative, Customer Care Agent, Customer Relations Associate, Customer Service Associate, Support Representative, Client Support Representative, Customer Service Specialist,Customer Service Advisor, Customer Service Coordinator, Customer Service AgentREF-208353

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