Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Customer Service Advisor

StepChange Debt Charity
Job LocationBirmingham
EducationNot Mentioned
Salary20,155 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Starting at £20,155 with the potential to realise in role development increases up to £25,600 depending on performance and development criteria being met, this isnt your typical contact centre role.Debt advisors need to think on their feet and adapt to the diverse situations theyre presented with. In this role you will offer Debt Relief Order specific advice on eligibility and process efficiently, identify clients who do not meet the eligibility criteria,explain the reasons and signpost back to debt advice and draft, update and submit Debt Relief Order application forms accurately and ensure they reflect all information supplied by the client and any subsequent impacts and risks are clearly explainedAs a DRO Debt Advisor in our Birmingham contact centre you will be given Approved Intermediary Status by The Insolvency Service.You must therefore

  • be financially solvent and not currently, or soon to be, subject to a Bankruptcy Order, IVA, Admin Order or Debt Relief Order.
  • Free from unspent convictions relating to fraud dishonesty violence or any enactment contained in Insolvency legislation
  • Not subject to a bankruptcy restrictions order or undertaking
  • Not subject to a disqualification order/undertaking under the Company Directors Disqualification Act 1986
This will be a flexible role, working both from home and our offices. Debt advisors work 35 hours a week with shift patterns that fall between 9.30 and 5.30 Monday to Friday.What will I be doing
  • Working as part of a team to ensure clients get a high quality experience
  • Using active questioning and listening techniques to determine clients financial and personal circumstances
  • Handling a high volume of calls in a fast-paced environment
  • Communicating financial guidance
  • Working in an FCA regulated environment
Skills were looking for
  • Excellent communication skills
  • Customer service experience, if possible
  • Some confidence using a computer so you can check and record client details accurately
  • Patience, empathy and the ability to handle challenging conversations
  • The ability to solve problems
  • Good attention to detail
  • Strong emotional resilience and rapport building skills
What we offer you
  • We give you 8 weeks full paid training in our academy before you start supporting clients (training is Monday to Friday 9am to 5pm)
  • 24 days annual leave (this increases by one day per year up to a maximum of 29), plus bank holidays
  • The opportunity to buy and sell annual leave
  • Hybrid working (currently requirement to be in the office 2 days per month) - with IT equipment provided when youre working from home
  • A personal career plan and ongoing training and development and support with role-related professional subscriptions and qualifications
  • Travel season ticket loans
  • Cycle-to-work scheme
  • Group pension scheme
  • Group Company Life Assurance
  • Westfield Health cash plan with employee discounts in high street shops
  • Vitality at Work health and wellbeing
  • Employee assistance programme
  • Access to financial planning and advice
  • 2 days paid volunteering leave per year
  • Family friendly pay; pre-adoption/fertility/surrogacy pay, post-adoption pay, payments for bereavement and compassionate leave
  • Long service awards
  • Free hot drinks (tea, coffee, hot chocolate) in the office
Who we areStepChange are the UKs leading debt charity, contacted by hundreds of thousands of people a year online and by phone, across all nations and regions. We help people in debt to sleep at night knowing that they have a realistic plan to address their financialproblems. We support people to take back control of their situation and we never judge.Please Note: This vacancy will close when all positions have been filled.

APPLY NOW

Customer Service Advisor Related Jobs

© 2019 Naukrijobs All Rights Reserved