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Customer Service Administrator

Penns Personnel
Job LocationBirmingham
EducationNot Mentioned
Salary17,500 - 19,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time Temp to Perm

Job Description

Our client, a growing, vibrant organisation based in Kings Norton are looking for a temporary Customer Service Administrator to support the membership team in a variety of functions. The ideal candidate will be passionate about their role and enjoy workingfor a company that pride themselves on their values. This role could become permanent for the right candidate.Duties

    • Answering calls and responding to queries promptly, efficiently and courteously - being first point of response for members of the team.
    • Dealing with routine paperwork and documentation
    • Dealing with members professionally, responding to emails and direct messaging, obtaining information and providing advice and guidance about the range of products and services offered by the company.
    • Collation of data, entering details with speed and precision on to the CRM System, producing accurate analysis and reports for management as required.
    • Being a key point of contact and link between teams, providing and receiving information regarding developments and practices within business.
Skills
    • Excellent Communication skills, verbally, in writing and on the phone
    • Well developed interpersonal skills
    • High level of accuracy and attention to details
    • Ability to work independently and within a team
    • Professional, courteous, positive and responsive at all times
    • Ability to deliver excellent customer service
    • The ability to work to deadlines whilst multitasking
    • Able to solve problems
    • Excellent IT skills
Location, Hours & Salary
  • Based in Kings Norton, roughly 1 mile from the train station
  • 9.00am - 5.30pm Mon to Fri
  • £17,500 - £19,000 PA (£9.00 - £9.50 per hour whilst temping)

Keyskills :
Administrative SupportCustomer ServiceAnswering TelephonesGeneral Office Administration

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