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Customer Service Administrator

Kelly Services
Job LocationBirmingham
EducationNot Mentioned
Salary£13.30 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Are you a personable Customer service administrator with excellent skills in relationship buildingMy Birmingham based client is looking for a Customer Service Administrator on a Temp to Perm basis. If successful you will be required to Deliver exceptional levels of service and build relationships between the company and their customers.Benefits:

  • Hourly rate up to £13.50 (Dependent on experience)
  • 29 days holiday
  • Free onsite parking
  • Gym Membership
  • Employee discounts
Duties and Responsibilities:
  • Act as a dedicated point of contact for complex/at risk customers to enhance/rebuild customer relationships.
  • Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager
  • Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required.
  • Analyse lost business and complaint management data - ability to see the bigger picture, identify key issues/trends.
  • Proactively maintain the sales ledger including the allocation of receipts to the sales ledger to ensure overdue accounts are updated.
  • Ensure debtors are entered on the warning list if necessary.
  • Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required.
  • Manage & respond to all direct customer communication, complex/at risk customers, via telephone and email effectively and efficiently.
Skills and Experience:
  • Excellent working knowledge of Microsoft Office, excel & Dynamics.
  • Good attention to detail and ability to analyse data.
  • Customer and solution focused.
  • Excellent communication skills both verbal and written.
  • Ability to work on own initiative and to deadlines.
  • Good organisational and multitasking skills
Apply Now !KSBirminghamKelly Services are acting as an Employment Agency in relation to this role. Should you choose to apply, your information will be processed in accordance with Kellys Privacy Statement. For information regarding data protection at Kelly, please visit theKelly website and have a look into the Privacy Statement.As an Equal Opportunities employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

APPLY NOW

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