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customer service Administrator

Job LocationBirmingham
EducationNot Mentioned
Salary£11.53 per hour, inc benefits
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeTemporary , full-time

Job Description

REED Birmingham Business Supportare recruiting for a Customer ServiceAdministrator,to support our client starting ASAP.Role: Customer service AdministratorBusiness Sector: Home improvements companyLocation: Gravelly, Birmingham B24Hours: Full timeMonday to Friday (9am to 5.30pm)Salary: £22,500 annual salaryDuration: This role is currently being offered on temporary ongoing basis for 3 months, however,they are looking to recruit this role permanently soonly look for candidatewho are interested in progressing to a permanent role.This is a great opportunity for a self-motivated individual who is looking for a new role. Full training provided. This would suite someone who is looking to start their career in Customer service, or someone who has worked in retail with good customer serviceskills, looking to transition into an office-based role working Monday to Friday (no more weekend working!)Role & Responsibilities

  • Be first point of contact for customers, managingall appointments from the point of booking through to completion.
  • Deal with customer enquiries as required including customer courtesy calls, responding to customer queries & issues,
  • Ensure the contract labour workersare kept up to date with booked/changed appointments in the diary and log all completed jobs.
  • Complete job packs ready for labouring contractorissue.
  • Order and arrange delivery of materials from suppliers as required for each job booked.
  • Qualify customer requests and book in serviceappointments, complete the relevant paperwork and update the records/system as required.
Person Specification
  • A positive attitude and the ability to communicate politely and effectively is essential.
  • Able to demonstrate resilience and flexibility in a fast paced environment.
  • An excellent communicator with a good telephone manner.
  • Knowledge / experience with MS packages.

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