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Customer Service Administrator

Equals One
Job LocationBirmingham
EducationNot Mentioned
Salary£21,736 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Customer Service Administrator Salary £21,736 paBased at: Birmingham Service Centre B24 8TJFull timeJob purpose:To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.Key Responsibilities:

  • Answering the telephone in a high activity callcentreenvironment whilst obtaining and verifying information from the client and inputting onto computer system
  • Inputting and retrieving data from the in-house computer system
  • Provide product information by answering questions and offering assistance, where possible
  • Telephone engineers out in field to pass on relevant information about emergency repairs in a timely manner.
  • Enhance organisations reputation by accepting ownership for accomplishing new and difficult requests
  • Problem solving by clarifying issues, researching and exploring answers and alternative solutions
  • Escalating unresolved problems
  • Actively responsible for building teamwork and working together as a team
  • Adhering to Equal Opportunities and Dignity at Work as per the company policy
  • Any other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
  • Minimum 2 years proven experience of call handling
  • Minimum 2 years proven experience of data entry
  • Accuracy at record keeping
  • I.T. skills
Additional skills/ experience Strong personable nature, team player experience of working in a pressurised call centre environment, multi-tasking, customer focused, self-motivator, problem solving skills, phone skills, and dependability.Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudesand working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users,other agencies, and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.

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