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Customer Liaison Office CLO

Michael Page Property & Construction
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

A well known social housing contractor is looking for an experienced Customer Liaison Officer (CLO) to join their team based in Birmingham. The role will involve liaising with tenants/customers across a wide range of properties that are being refurbishedwithin the social housing sector.Client DetailsThis client are a UK wide social housing contractor who focus predominantly on the refurbishment of social housing properties across the UK, however this role is covering the Birmingham area.Description

  • To provide consultation and support to residents before, during, and after works on their homes, ensuring high levels of customer satisfaction.
  • Manage the customer/resident journey while adhering to client and engagement procedures.
  • Develop effective working relationships with residents, clients, subcontractors, site-based personnel, local stakeholders, the local community, and the Customer Care Department.
  • Conduct choice events, consultation events, and individual consultations with residents regarding future work.
  • Conduct individual resident inductions, including an introduction to the process, scope of works, and property and personal belongings condition surveys, complete with photographic evidence.
  • Complete resident profiling and collaborate with the site management team to implement effective working practices, discussing with the clients customer care team when appropriate.
  • Agree on access arrangements with residents and schedule appointments to enable work on their homes.
  • Organise and provide support needs such as packing boxes, dust sheets, storage, and other facilities as required and agreed upon.
ProfileIdeally you will have:
  • Previous experience within a customer service based role
  • Previous customer liaison experience within the construction / social housing sector
  • Basic understanding of construction and social housing
  • Familiarisation of GDPR regulations
  • Computer literate in MS office
Job OfferIn return this client can offer a competitive salary and package, the chance for career progression and development and the opportunity to join a growing business in the social housing market.

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