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Customer Insight Analyst

Job LocationBirmingham
EducationNot Mentioned
Salary30,000 - 35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

CUSTOMER INSIGHT ANALYSTBIRMINGHAM £30,000-£35,000You will work for a leading online eCommerce-focused retail company. They implement innovative technology and analytics to help them improve customer understanding and relationships. You will sit within an impressive customer analytics team that uses a widerange of technology including SQL, Python/R, Google Analytics, and visualisation softwares including Tableau/Power BI. They encourage a collaborative working environment and benefit from an open planned relaxed office culture.In addition, they bring a very modernised approach to flexible working and you will only be required to go to the office a couple of days per week post-covid.THE ROLEAn essential element of your role is to conduct key analysis to help shape the companys campaign and marketing strategy/

  • Conducting in-depth analysis using SQL to gain customer insight and then utilizing this information to drive campaign development
  • Conducting statistical analysis using R/Python to predict customer behaviour
  • You will identify the what and why around customer targeting
  • Working on specific customer segmentation projects
  • Customer journey analysis using Google Analytics
  • Having a clear scope to use your own expertise to come up with innovative solutions to solve potential problems on the data that is gathered
  • Communicating key insights to stakeholders and teams from a non-technical background
YOU DONT HAVE TO TICK EVERY BOX BUT EXPERIENCE IN THE FOLLOWING IS DESIRED
  • 2:1 Degree in statistics, mathematics, computer science or related field from a leading university
  • Proficient in SQL, SAS, R or Python having utilised it in a commercial role previously
  • Experience in a commercial role with a focus on customer insight, customer loyalty and marketing data
  • Using insights to help businesses better understand the customer lifecycle and how they can use insights to optimise their marketing focus.
  • Expert communication skills with the ability to communicate to tech and non-tech audiences
THE BENEFITS
  • £30,000 - £35,000
  • Flexible working benefits
  • Training and development
HOW TO APPLYPlease register your interest by sending your CV to Richard Jones via the Apply link on this page

APPLY NOW

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