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Customer Engagement Admin

NonStop Consulting Ltd
Job LocationBirmingham
EducationNot Mentioned
Salary£19.00 - £19.42 per hour
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract , full-time

Job Description

This public sector client is looking for a skilled Customer Engagement Admin for a 6 months contract, hybrid role. Candidates are expected to attend one of these offices (Lichfield or Birmingham ) 5 days per week at the beginning and 2 days per week oncetrained.The Customer Engagement Admin

  • Supports partnering and customer engagement activities.
  • Provides advice and information to external customers or provides support to teams working on larger engagement projects involving a variety of stakeholders.
  • Required to work with technical information and expected to draw on a number of sources to deliver required tasks.
Main responsibilities:
  • Maintains customer focus, promoting good relationships with our customers
  • Co-ordinates and compiles information from a variety of sources, carries out routine analyses and contributes to the teams work.
  • Chases and tracks information to ensure the execution of own activities, for example following up customer enquiries or tracking planning consultations with local authorities.
  • May be required to monitor delivery of service and determine priorities to ensure service levels are maintained for the team in accordance with their area of delivery.
  • May act as an initial point of contact for the team, communicating and filtering information to ensure technical and/or scientific advice and support is delivered accurately, and in a timely manner.
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