Customer Advisor - Early Arrears

Job Description

Are you looking to join a vibrant, forward thinking and all-round fabulous businessDo you have fantastic communication skills and a curious mindDo you work well in a face to face engaged and supportive environmentIf the answer is YES, keep reading! We have the PERFECT opportunity for you!What the role involves:

• Processing Data - This role will be supporting our client with their collections activity to ensure that our customers are on the best possible arrangements and providing our customers with solutions to either stop them getting into arrears or supportingthem to manage their energy account. The role will include having to have difficult but constructive conversations with customers who have outstanding arrears, it will be your responsibility to recover the outstanding sum via a full/part payment, setting uppayment plans ensuring they are affordable and on the most suitable payment method.
• Customer service and problem solving will be key to this role as well as being flexible as you may need to work on different work streams during the day.
• Customer communication - We take and make daily Inbound and Outbound calls on a dialler to and we expect outstanding results, and our Customer Advisors are the ones that deliver them. Because we do more. We are to create relationships with the customersto build trust and rapport, this will provide a base for the customers to work with you, in order for you to collect the outstanding arrears which is not only beneficial for the Client but suitable for the customer financially.
• Putting things right - Things dont always go to plan, and with our clients customers we will always do what we can to put things right. Our Customer Advisors are confident adapting to work with customers in difficult situations and will always go theextra mile to make sure things are sorted.
• Teamwork - We know that we are stronger and better together, our teams give more and achieve more because they have each other. Whether they are adapting to a new process or going above and beyond to make sure that they get the job done, our Customer Advisorsknow they have the support of their team.
• Performance - Working towards collections targets and quality standards is a key part of the role, our Customer Advisors are always looking for opportunities to learn and improve on what they have done before. Because the more we learn, the more we achieve.

What will you bring to the role

• Youll love working with people, interacting with people, and being challenged by people
• Youll be inquisitive by nature and have a keen eye for resolving data issues
• Youll use great communication skills to get the best from a situation
• Youll be comfortable working in a target-driven and fast-changing environment, and able to respond to changing business needs
• Youll take ownership for driving your own performance forward. Ensuring that you have a clear personal development plan in place with your manager and taking advantage of regular coaching sessions to improve personal results and your service to our customers
• Youll love learning, and take every opportunity to have feedback and use it to improve
• Youll be organised and able to manage your own time and workload
• Youll be comfortable using a PC and speaking over the phone
• If youve worked in the energy industry, especially in collections or in a sales role even better but not essential!

What do we offer you

• £9.12 an hour rising to £9.32 an hour after passing probation at 3 months, plus up to £275 a month bonus
• 22 days holiday + bank holidays (if scheduled to work bank holidays the day is added to your entitlement)
• Pension scheme
• Peer recognition and awards scheme
• Wellbeing initiatives like desktop yoga and mental health first aiders
• Employee Assistance Programme
• Treedom scheme - all employees upon passing probation are gifted a tree to plant in the Sigma forest
• The opportunity to be involved in a variety of charitable/volunteer work

About Sigma, part of the Digicall GroupOur business revolves around Business Process Outsourcingwe help run businesss more effectively and efficiently by taking responsibility for various processes.At Sigma, we believe in serving people and changing lives. Through a diverse and inclusive service offering and partner network, we believe that whatever your need, we have a solution for you. Our business is to be there for your business when it matters most.Sigma is part of the Digicall Group which is a preferred service partner providing a range services in diverse segments such as contact centre management, insurance claims administration, claims assessment and adjudication, supply chain management and tailor-madebespoke solutions which meet customer demands in a responsible, cost-effective and sustainable way.Diversity and Inclusion:Sigma Financial Group is committed to promoting a diverse and inclusive workplace.We have a range of inclusive employment policies, employee engagement forums, an employee continuous improvement project, wellbeing facilities, mental health first aiders and an employee assistance programme to support all our people irrespective of background.We are proud to be a disability confident committed employer and a member of the mental health charter.Our aspiration is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel valued and able to give their best.Location: BirminghamContracttype: Full Time, PermanentHours: 40 Hours per weekSalary: £18,960 rising to £19,390You may also have experience in the following: Customer Service Advisor, Customer Service Executive, Customer Service Officer, Customer Service Representative, Contact Centre Operative, Customer Service Agent, Call Centre Operative, Customer Support, ClientSupport, etc.Ref: 106 620