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Job Location | Birmingham |
Education | Not Mentioned |
Salary | 35,000 - 40,000 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent,full-timeB |
Job Title: Corporate Facilities and Contractor Assistant ManagerJob Location: Birmingham - A mix of office and home-based work with some travel to UK sites (once / twice a month, expenses paid)Salary: £40,000 + Company BenefitsJob Type: PermanentJob Reference: PH10176Fantastic opportunity to join this leading organisation, managing the company wide contractors (electricians, cleaners, plumbers et al) for a number of sites across the UK.If you have Facilities Management experience within a professional services organisation OR have hospitality experience working within a 5* hotel, managing a team of people, working to KPIs / SLAs and dealing with senior stakeholders, then we would beinterested in hearing from you.Position summaryThe Performance team assess the performance and measure the outputs of activities delivered by Workplace Services.The team consists of workplace performance, compliance and environment under one umbrella. With a focus on continuous improvement, the team are responsible for contract auditing and reviewing performance, quality and experience measures. They provide thisinformation back to the Contract Management and Workplace Programme teams to support the development of services delivered. The team also continually review and develop our compliance and environmental requirements.As independent monitors of workplace functional performance the team ensures a focus on how Workplace Services engages and advises the firm to create a better experience in the company work places.Your roleYou will be responsible for measuring and benchmarking the performance and compliance of services and activity delivered by our clients service partners, suppliers, and contractors. You will review performance measures and analyse the outputs of audits,in order to create reports and effective engagement collateral, which evidences and provides feedback on current levels of service and compliance, and makes continuous improvement recommendations.You will work with the Implementation Manager and the Head of Performance to develop governance structures and an engagement matrix to support effective communication and interactions with senior stakeholders (including local Partners in Charge), and theWorkplace Services Contract Management and Programme Management teams. It is expected that the role of the Performance Manager will evolve over time as we embed the new structure for Workplace Services.The role will report to the Head of Performance.Duties
Keyskills :
Facilities ManagementContractor LiaisonContractor ManagementFacilities Operations