London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
London Jobs |
Manchester Jobs |
Liverpool Jobs |
Nottingham Jobs |
Birmingham Jobs |
Cambridge Jobs |
Glasgow Jobs |
Bristol Jobs |
Wales Jobs |
Oil & Gas Jobs |
Banking Jobs |
Construction Jobs |
Top Management Jobs |
IT - Software Jobs |
Medical Healthcare Jobs |
Purchase / Logistics Jobs |
Sales |
Ajax Jobs |
Designing Jobs |
ASP .NET Jobs |
Java Jobs |
MySQL Jobs |
Sap hr Jobs |
Software Testing Jobs |
Html Jobs |
Job Location | Birmingham |
Education | Not Mentioned |
Salary | 28,848 - 30,336 per annum |
Industry | Not Mentioned |
Functional Area | Not Mentioned |
Job Type | Permanent , full-time |
Whether you drive on motorways or major A-roads the staff in our Regional Operations Centre up and down the country are looking after you. Our trained Operators are the first point of contact when people ring an emergency roadside telephone, or if they breakdownor get into an accident and need assistance. They also set signs and signals, respond to alerts and urgent road defects, and make sure our road workers get on the network safely to conduct maintenance and upgrades. We do all this with great pride and passion,connecting businesses and families up and down the country. It is safe to say that no day is the same in our Regional Operations Centres.Were looking for people to join our diverse and energetic team to manage our road networks in the West Midlands region, where youll be based at our Regional Operations Centre in Quinton, Birmingham.Youll be working with emergency services personnel, recovery companies, our very own Traffic Officers, our highways works personnel, and even motorists who have broken down or been involved in incidents. We expect you to be professional at all times yethighly motivated in providing a friendly and positive service.Our Regional Operations Centre operates 24/7, 365 days of the year, so our operators work 6 days on, 3 days off and shifts consist of Earlies, Lates and Night shifts.The starting salary for this role is up to £28,848 (including to 20% shift allowance) increasing to up to £30,336 (including 20% shift allowance) after 9 months probationYour Primary Tasks1. Answering emergency roadside calls2. Mobilising On Road teams, such as Traffic Officers, Inspectors and Maintenance Contractors, to emergencies and otherrequests3. Transmitting and receiving messages via the radio to Traffic Officers and Emergency Services4. Instructing our contractors to repair urgent defects and damage from incidents5. Informing other emergency services and utility companies where required.6. Monitoring and managing incidents from start to finish7. Maintaining accurate incident logs by recording information gathered from multiple sources8. Carrying out other administrative duties as required to help the safe running and operation of the network and the Regional Operations CentreTo be successfulWe are looking for people to join us who are positive, compassionate, be IT literate, and good at communicating. If you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity inhow you do it - then youll be a great fit for our organisationSome skills and requirements we are looking for include: GCSE Maths and English (Grade C/4 or above), or equivalent. However, if you do not have these qualifications, were still likely to accept applicants who have relevant work experience or similar level qualifications. Excellent communication skills and telephone manner Strong administration skills Ability to work calmly under pressure A high level of typing proficiency, preferably a minimum of 32 words per minute (free test link here) Be prepared to work shifts as part of a 24/7 coverOur benefits package