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Contact Centre - Energy - Team Manager Office based

Sigma Connected
Job LocationBirmingham
EducationNot Mentioned
Salary£25,171 - £30,250 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Hours: 40 hours per weekShifts: Monday – Friday 8am – 5pm / Saturday 9-1am every 3 weeks.Contract: Permanent, Full timeLocation: Birmingham OfficeSalary: £25,171 - £30,250 per annumAre you a confident leader who thrives on performance and wants to strive to achieve the best results possible Are you currently looking for the next step in your sigma career If so, this is the role for you!Who are the Sigma FamilyAt Sigma, we are different and recognised in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways, and at the heart of this is our People. This is why we are looking for amazing individualsto join and work on behalf of our clients to provide high-level customer service across several industries.What being a part of the Sigma Family means for you!

  • Career development and opportunities to apply for internal promotions following your probationary period.
  • 30 days holiday inclusive of bank holidays, with additional days accrued the longer you have been a part of the Sigma Family.
  • Monthly, Quarterly, and Annual awards with marvellous prizes.
  • Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
  • £250 bonus for each friend that you refer to join the Sigma Family who passes probation.
  • Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
  • Discounted Pure Gym membership.
  • Working from the comfort of your own home.
  • An Employee Pension Scheme.
  • Join communities and collaborate with your colleagues on our internal Social Media platform.
  • The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.
What Your Day-to-Day will Look LikeYou’ll be reporting into a Service Delivery Manager, and will be responsible to lead, guide, coach, and support the team to achieve their KPIs. You will coach and develop your team to thoroughly unpack the customers situation to provide Customer Support.You will follow up on attendance and agree on set goals with team members covering performance, quality, and development areas. You will focus on career and skills development of team members. You will deal with people-related problems, such as absences anddisciplinary matters. You will drive the achievement of targets by keeping your team members engaged and driven. You will manage staffing needs, productivity, and quality. You will manage employees by ensuring continuous communication, feedback, motivation,and driving our Sigma values. You will deliver accurate reporting and ensure company policies and procedures are communicated to the team.What Amazing People Will Bring to the RoleYou are passionate about delivering exceptional customer service. You are forward-thinking and driven to always be your best. You thrive on driving performance and cultivating great relationships with internal and external stakeholders. You are a confidentLeader who strives to achieve the best results possible. You embrace change and delivering excellent customer service through social media platforms. You will have Previous experience of managing a team and Energy/Debt experience of 12 months or more. We doask that you have a willingness to learn and an ambition to shine! If you have the attributes above, you are going to love it here!Simple and Straight Forward Recruitment.We don’t see the value in making candidates jump through hoops. Once you’ve sent us your CV, if we think we have a suitable position for you, we’ll contact you for a short telephone conversation. If you seem like a potential new member of the Sigma Family,you will then be invited to a 1-2-1 interview. And that’s it, if successful you’ll be given a start date and contacted by our amazing onboarding team to get you ready for day 1.If you like the sound of being part of the Sigma Family, then don’t wait and get applying!You may have experience in the following: Contact Centre Team Manager, Call Centre Team Leader, Customer Service Team Manager, Contact Centre Operations Manager, Customer Support Team Leader, Contact Centre Supervisor, Team Manager, etc.REF-209168

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