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Contact Centre Advisor - Human Resources

Zellis - People Checking
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent,full-timeB

Job Description

Contact Centre Advisor - Human ResourcesDo you want to work as the first point of contact in the delivery centre for employees or client HR representative Find out more below!You will receive training on the job, qualifications in HR are not necessary.Contact Centre Advisor - Human Resources Responsibilities:

  • Responds to information or enquiry requests that do not require any complex investigation.
  • Responds to basic HR questions.
  • Analyses and solves customers questions, problems and / or requests.
  • Processes inquiries and requests according to agreed procedure, company policy and in line with legislative requirements.
  • Builds and maintains information available to employees and HR representatives
  • Provides first line case management services.
  • Escalates in depth customer inquiries and requests to the appropriate.
  • Subject Matter Expert as needed.
  • Produces and supplies on request, reports and statistical information according to the agreed services (SoS).
  • Provides Logical Access Support Services according to the agreed services.
  • Processes requests for customer SAP/ESS/MSS/SSW user creation/deletion/password reset.
  • Escalates requests directly to AMO
Contact Centre Advisor - Human Resources Requirements:
  • Good analytical skills.
  • To be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
  • Good communicator and customer oriented.
  • Able to identify and understand the customers needs.
  • Expresses and acts on desire assist customers in an efficient and friendly manner.
  • Listens attentively, and summarizes or asks questions, when needed, to clarify information.
  • Excellent written and verbal communication skills.
  • Well organized and planned, schedules time effectively and uses efficient work methods and tools.
  • Detail oriented, thorough and focused on all aspects of the job to ensure accuracy.
About Us:With over 50 years experience and almost 2,000 employees we serve over 5 million of our customers employees and process in excess of 60 million payslips a year.As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software.Were trusted by leading businesses throughout the UK and Ireland to help them with their most important resourcetheir people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.Location: BirminghamContract Type: PermanentHours: Full Time, 37.5 hrs per weekSalary: CompetitiveYou may have experience of the following: Contact Centre, Call Centre, Contact Centre Advisor, Customer Service, Entry Level, HR Advisor, Human Resources , Human Resources Assistant, HR Adviser etc.Ref: 102 777

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