Communication and Engagement Manager

Job Description

Start Date June 202137.5 Hours per week Full time Salary Range - £30,000 - £32,000Customers are at the heart of everything we do. If you are a customer centric individual who understands the importance of not good, but excellent customer service, then look no further as PerfectHome is the company for you!Established in 2006, PerfectHome is a on-line retailer that offers top quality household products to customers through flexible weekly, fortnightly or monthly payment options.We are currently looking for Communications & Engagement Manager to work in our prestigious offices based in Sheldon Birmingham. As Communications & Engagement Manager, reporting to the Head of People and Engagement, you will be responsible for ensuring that employees are kept informed and motivated. This will be done by communicating and engaging employees through various channels including Company newsletter, social media, email bulletins etc. You will also manage external PR communications and promote PerfectHome as an employer through social media, award entries and relevant press releases.Responsibilities: Drive the actions of the communications strategy in conjunction with senior managers Ensure organisational initiatives and projects are successfully communicated to employees and stakeholders Plan, edit and write content for a variety of internal communications mediums, such as a staff intranet, digital monthly magazine and regular email bulletin. Keep employees abreast of progress and answer their questions Storyboard or translate ideas to the creative team of art directors and designers (external marketing agency) Use social media to promote PerfectHome externally Draft messages or scripts from senior executives for presentation to employees in written or spoken form Ensure communications messages are consistent across all mediums and for different departments of the organisation, as well as an external audience when required Ensure internal communication messages are consistent with external communication messages Support in the planning and co-ordination of the annual Employee Engagement survey and communicate results Management and oversight of the internal staff hub/intranet Respond to feedback from internal staff and external employer reviews and adjust communications content accordingly Advise the executive and senior management of developments throughout the organisation, either face to face or through regular written communicationSupport in driving the agenda relating to Corporate Social Responsibility, including Wellbeing and CharityEssential Skills, Knowledge & Experience: Writing skills: You need excellent writing, editing and proofreading skills as well as the journalistic ability to source stories from employees. Speaking skills: You also need strong speaking skills as you are likely to be called on to give presentations to staff. Internal communications managers need sensitivity to an organisation’s goals and values and the ability to relay them to employees. Interpersonal skills: You need good interpersonal and relationship-building skills in order to work with communications and HR departments. You also need to possess the confidence to deal with senior executives and explain communication techniques to them. Creative skills: You need the creative ability to devise communication strategies. Digital skills: Familiarity with information technology, especially digital and video means of communication, is essential. Understanding the sector is also crucial.Desirable Skills, Knowledge & Experience: A BA in journalism, communications, public relations or marketing is an advantage, though other degrees are often acceptable. A professional qualification from the Chartered Institute of Public Relations or the Chartered Institute of Marketing can be helpful. An MA qualification is also possible. Experience in a communications team, especially internal communication Experience of writing for a variety of different audiences is also desired. General journalistic or marketing experience is beneficial. Prior management of complex projects and advising senior managers is also looked upon favourably.Benefits:

Contributory pension scheme

On site Parking

25 days holiday entitlement, increasing with service to a maximum of 30 days (pro rata for part-time employees)

Your birthday off, every year!

Enhanced Maternity and Paternity Policies (subject to qualifying conditions)

Company sick pay (subject to scheme rules)

Gym membership

Perkbox

Perkbox Medical

Medical Health Cashplan

Required skills

Communication Skills

Engagement

Keyskills :
Engagement