College Services Officer

Job Description

We are currently looking for a College Services Officer to join our busy team at the Birmingham City University International College!Salary: £23,000 Per AnnumAbout the Role:The College Services Officer (CSO) is a critical member of the College team in the administration of key aspects of our student life cycle. The successful candidate will work across all functions of the College Services team, covering both Academic and StudentServices. The role is multi-faceted and will require someone who is willing to learn and is happy working in a fast-paced environment. Teamwork will be an essential requirement of the role, as will a high level of customer service and a can-do attitude.The role requires a high energy, self-starter who can use their initiative and be an active and productive member of a cross functional team.College Services Officer Duties:

• Participate in and enhance front line communications, i.e., reception area, College noticeboards, classrooms, learning common areas etc.
• Participate in production of online student communications, i.e., Intranet, email, social media for current students, looking for ways to consolidate and enhance where possible
• Plan and implement an on-going programme of student events and activities to include social, academic and transition amongst others
• Organise student arrivals and assist with the Colleges Airport Meet and Greet Service
• Assist in providing accommodation services for students and maintain positive relationships with private and University accommodation providers
• Ensure that Student Buddies, elected Representatives and temporary staff Ambassadors are well trained and available as necessary to assist with the arrival, orientation, and enrolment processes
• Participate in the development and implementation of an effective and enjoyable enrolment and orientation process for students each semester
• Manage the student voice through the Colleges Student Representatives
• Assist in the provision of the under 18 programmes for students
• Assist in the provision of the student in jeopardy programme
• Undertake processes to ensure prompt payment of fees and student sponsor debts
• Assist in the processing of student payments and debt collection
• Assist in the provision of regular reports on Academic Services related matters to the College Senior Management Team
• Deal with front line student and teaching staff academic enquiries which will include timetable and examination information and changes, assessment regulations and results release
• Support student academic appeal and complaints processes by collecting relevant documentation and arranging meetings as necessary
• Creation of Sponsored Students Academic Reports as required
• Create and maintain student and academic data: student academic records; Module Guides; Academic Handbooks and the College virtual learning environment (VLE)
• Undertake the attendance monitoring and subsequent intervention processes for the College
• Develop and maintain a broad understanding of the Colleges pathway provision to underpin student management decisions made as a college team
• Demonstrate a knowledge and understanding of Birmingham Citys University and its degree schemes to provide basic advice to students
• Always maintain confidentiality regarding college information and student files
• Support the management of student records
• Carry out duties as may be required by the Director of Academic and Student Services
• Support the administration of all College Committees inclusive of the production of timely and accurate minutes

College Services Officer Requirements:

• Degree and 2 years relevant work experience
• Customer service training (Desirable)
• Experience of working in a busy customer orientated environment, including dealing with customers face to face, on the phone and via email
• Good understanding of the importance of file management (including electronic files)
• A strong team player who is also able to work autonomously when required
• Experience of working in an international education or further/higher education setting (Desirable)
• Ability to communicate with staff and students from a diverse range of cultural and educational backgrounds
• Excellent administration skills
• Strong verbal and written English language communication skills
• Possess good data analysis and presentation skills
• Good time management, with the ability to prioritise duties, and seek clarification and guidance from manager when faced with competing priorities
• Resilient in the pursuit of customer service excellence
• Good levels of IT literacy, with experience of using the Microsoft Office suite
• A calm, firm yet diplomatic manner when dealing with customers
• Demonstrable empathetic nature
• Possess a "can do" mentality and an open and flexible mindset
• Ability to keep calm and maintain excellent levels of customer services and productivity when under pressure and at times of intense business demand

About the Company:Navitas is one of the worlds largest and most successful education providers, offering life-changing study opportunities to tens

Keyskills :
Customer ServicesEducationcollage