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Client Support Executive in Tech

Katie Bard (Angela Mortimer Plc)
Job LocationBirmingham
EducationNot Mentioned
Salary£23,000 - £25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

My client is a forward-thinking tech provider with a real entrepreneurial and progressive set up. An opportunity has arisen for a Client Support Executive to join their team as an addition due to internal growth. The role offers progression and development.This vary and busy hybrid role will entail:

  • Effectively onboard new clients, setting the foundation for long-term success.
  • Implement tailored success plans that align with client objectives.
  • Analyse client needs to identify immediate solutions that enhance user engagement and product integration.
  • Utilise client feedback to drive continuous improvement in service delivery and product enhancements.
  • Maintain comprehensive documentation of all client interactions, progress on individual accounts, and milestones achieved.
  • Prepare and present regular reports on client engagement, product usage, and success metrics.
  • First line support
  • Provide first line support to customer queries to effect quick and seamless resolutions.
Applicants will have previous experience in a Client Facing role managing customer relationships and queries. You will be service driven, have a passion for tech and be keen to progress your career within a client facing role. Applicants will be degree levelor equivalent.Katie Bard is acting as an agency and is an equal opportunities employer.

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