Client Services Executive

Job Description

Client Services Executive£26,000 - £28,000 plus benefitsRelevant Skills and Knowledge

• Be working to / maintaining basic administration, technical knowledge and qualifications for the job role
• Detailed knowledge and understanding of the firm’s administration and client service requirements
• Understanding of the provision of advice to clients in a compliant manner as detailed in the firm’s compliance manual and procedures

Responsibilities

• Comply with the Financial Services and Markets Act 2000 and the relevant FCA rules
• Comply with the relevant compliance, TCF, T&C, financial crime (anti-money laundering, data security, anti-bribery, fraud and corruption) procedures of the firm
• Keep up to date with all relevant product, legislative and technical changes
• Follow appropriate ethical standards within the firm
• Ensure all dealings with customers are carried out in a professional and courteous manner
• Undertake sufficient product and market research
• Ensure all supporting documentation is maintained as per company procedures
• Maintain all standards of performance as required by the firm
• Ensure relevant CPD is maintained and recorded accurately

General administration

• General day to day administration of Life, Investment and Pensions including:
• Submission of new online applications / top ups and processing of paper-based applications for life, investment, platform and pensions business and ensuring that they are processed compliantly, to a satisfactory completion and issue of plan documents
• Maintain / keep up to date all trackers / spreadsheets
• Running comprehensive IO activities for each piece of business whether it is new business, top ups and any other policy variations for example Change of DFM/Model, Fund Switches
• Adding fees/ payaways /splits entries to IO
• Knowledge of Adviser Bandings
• Knowledge of Introducers / Payaways
• Oversee management of Annual Reviews and Portfolio Reviews that are due i.e. ensuring delivery and action by adviser and Review Team
• Assist the Review Team with the preparation of AR’s & PR’s in overflow situations
• Check Portfolio Reports prepared by Review Team
• Liaising with clients, solicitors, accountants, life offices, lenders and platform providers by telephone, e-mail, fax and letter
• Handle administration enquiries / queries as directed by the Client Services Manager
• Provide training / mentoring to apprentice staff as directed by the Client Services Manager
• Prepare Platform withdrawals / fund switches / transactions for approval
• Producing ad-hoc and standard letters in response to customer/provider queries
• Obtaining life, investment and pension quotations using research tools
• Presenting quotations to advisers along with relevant data and documents required for the advice to be provided
• Have a comprehensive understanding of the IO back-office system and how it is integral to the business
• Have working knowledge of platforms and how they operate including the maintenance of cash balances
• Ensuring all files are compliant and prepare and maintain compliance documents
• Handling Group Scheme Renewals/ Auto Enrolment schemes with the systems in place, i.e. paper based or on line to include Renewal invitation and take up and on-going support throughout the year with member servicing etc
• Provide on-going administration of platform and non-platform-based investment and pension products including SIPPs and SSASs

Keyskills :
AdministrativeFinancial PlanningFinancial ServicesClient Administration