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Client Services Coordinator

Inventum Group
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Client Services CoordinatorWe are seeking a Client Services Specialist to help us to review and prepare comprehensive and accurate responses to all of these client requests for information (including client questionnaires and surveys) effectively. This role will also support the globalsecondment process, and manage the global infrastructure for the alumni program.This role will work closely with stakeholders across the business who are Subject Matter Experts (SMEs) in areas including D&I, sustainability, People and client account/client relationship management. This role will also require working with our partnersand members of our M&BD team on client secondments.The key responsibilities will be:

  • Serve as a point of contact for handling responses to client requests for information
  • Coordinate and act as a conduit for providing the necessary responses to client questionnaires to ensure that appropriate information requested by clients is provided promptly and consistently
  • Forwarding client questions to key department employees for required responses (liaise with SMEs - subject matter experts - as needed for bespoke responses)
  • Create, maintain and update all standard responses and FAQs
The person we are looking for will have strong people skills and project co-ordination skills with the ability to build rapport and a good working relationship with stakeholders and SMEs from across our entire global business, often via virtual meetingsand sometimes working under time pressure. Also, at least one (1) year of work experience in a setting involving law or legal services will be ideal.If you are interested in this opportunity please submit your most up to date CV!Inventum Group is acting as an Employment Agency in relation to this vacancy.

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