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Client Services Analyst

Deutsche Bank Temp
Job LocationBirmingham
EducationNot Mentioned
SalarySalary negotiable
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypeContract, full-time

Job Description

As a leading global bank with roots in Germany, were driving change and innovation in the industry - championing integrity, sustainable performance and innovation with our clients, and redefining our culture and relationships with each other. With operations in over 70 countries, we encourage our people to think for themselves and reward integrity. Our large but focused footprint gives us a strong position in Europe plus a significant presence in the Americas and Asia Pacific. We offer clients commercial and investment banking, retail banking and transaction banking as well as ground-breaking asset and wealth management products and services. So if youre talented, collaborative and curious about building an exciting career in finance, youre exactly the type of person who might succeed in our organisation.Overview:In todays fast-moving, ever-changing business landscape, companies need more than just outstanding business models to perform - they need strong insight to achieve their business objectives.Global Transaction Banking (GTB) division is not just a market leader in cash management, trade finance and securities services, we are also at the forefront in the provision of strategic thinking and the creation of global solutions.Our universal expertise and worldwide experience presence in over 190 countries allows us to offer truly integrated and effective solutions. From domestic and cross-border payments, international trade finance, acting as trustees, agents and custodians for our clients, we aim to help you optimise every opportunity, minimise risk and achieve your commercial objectives.Key Responsibilities:

  • Working directly with the global external entity network to complete external account recertifications, establishing a strong relationship with each provider
  • Working directly with internal Deutsche Bank Business Account Owners and their associated operations teams, to complete the internal account recertifications process, establishing a strong relationship with each business.
  • Working in close collaboration with the Global Network Management (GNM) team, Global Reconciliation Group (GRG), Nostro Management (NM) and the Treasury Team to investigate and resolve any reconciliation discrepancies, to ensure the successful completion of the recertifications in line with the agreed annual schedule
  • Operating effectively within tight timeframes and provide support and cover where required for team members
  • Producing accurate daily/weekly/monthly reporting to demonstrate the progress on account recertifications and any remedial work which is required
  • Responding promptly and effectively to adhoc queries and investigations focused on resolving account recertification inconsistencies
  • Hosting, attending and/or representing the GNM team during conference calls arranged with the external entity network, business owners, internal teams and stakeholders (of all corporate titles)
  • Assisting with evidence collation for a formal response to internal and external audit requests
    • Skills & Qualifications:
  • Degree or relevant industry experience
  • Excellent organisational skills with the ability to prioritise and effectively manage workload, working within tight time frames
  • High and consistent attention to detail
  • Strong ability to coordinate, host and minute conference calls and webEx sessions with a range of participants, including senior management audiences
  • Experience in responding/contributing to audit requests
  • Ability to produce concise and accurate reports
  • Good team player, including strong communication and ability to build relationships with team members across multiple locations
  • Assisting with the opening and closing of accounts and liaising with the global agent bank network
  • Experienced in operating in a client service environment
  • Experienced using Lotus Notes/Outlook/ SharePoint/Microsoft Office (in particular Excel; formulas, pivot tables and charts)
    • Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.Please visit to find out more about diversity and inclusion at Deutsche BankPlease note that for the duration of this assignment you will be working as an external resource engaged by Resource Solutions based on site at Deutsche Bank.

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