Client Relationship Manager

Job Description

We have an excellent opportunity for a Client Relationship Manager which is a field-based / mainly home based position working as an ambassador for our clients company in the Midlands. Like any other organisation, its the people that make the difference Are you ready for the challengeAbout the CompanyOur client is one the UKs leading providers of a Managed Service provision of Training, where organisations easily source every type of learning solution, including local authorities, metropolitan police service, central government, the NHS and successfulprivate companies. As a comprehensive training provider, they have an outstanding pedigree along with all the necessary accreditation that enable them to deliver value, expertise and enhanced organisational performance.About the RoleAs Client Relationship Manager, you will:

• Manage and engage with a collection of clients based nationally
• Be responsible for organising your diary to attend visits and consultations where appropriate
• Work closely with the Sales and Marketing Director to develop key strategic plans in order to grow the client portfolio
• Build new business relationships and manage existing ones, in order to achieve revenue targets on gross and net values
• Ensure client interventions are delivered to the very highest customer service standards, on time and within budget

Key Accountabilities as Client Relationship Manager:

• Be a trusted partner and expert to clients in delivering quality learning solutions
• Delivering profitable growth and meeting agreed targets across a client portfolio
• Supporting the acquisition of new business through pitches, networking and tenders
• Drive product and process innovation through market knowledge and horizon scanning
• Champion service excellence across a client portfolio
• To develop a culture that motivates all business units by demonstrating a commitment to customer service excellence that provides a vision for all employees to follow
• Effective manage team output and performance
• Produce accurate and timely reporting to support business decision making
• Work collaboratively with colleagues to enhance PP service provision and deliver growth planEnsure issue resolution is managed effectively to full client satisfaction

About your Skills & Attributes

• A Strategic thinker capable of delivering and achieving profit targets
• Inspiring and effective team leader capable of bringing the best out of others
• Credible at a senior level and capable of build trust and engagement
• Excellent listening, negotiation and presentation abilities
• Strong verbal and written communication skills
• Capable of making effective commercial judgements to maximize operational profitability
• Collaborative approach to working with colleagues across function

About YouWhat youll need for the role of Client Relationship Manager:

• Educated to degree level or equivalent experience in a managerial role
• At least three years experience working in an L & D environment
• Project management experience
• To be an assertive communicator with the ability to influence situations
• A wealth of evidence illustrating experience of client development both from internal and new clients
• Have a strong commercial awareness

Why themYoure a fun and friendly person who values good relationships and takes absolute pride in everything you do and you want to be part of our clients success storyand wed like to hear from you today!About the RewardsThis position of Client Relationship Manager is a full-time permanent role, with an attractive salary of circa £40,000 to £50,000 per annum, depending on experience with opportunities for progression.How to ApplyPlease note that eRecruitSmart is a Recruitment Agent and not a direct employer. Your CV will be sent to the Hiring Manager at the company who is responsible for the vacancy that you have applied to. Please only apply if you consent to these terms.You must have eligibility to work in the UK. Please note, only suitable applicants will be contacted. If your address and contact details are not on your CV, you will not be considered. We look forward to hearing from you!Client Relationship, learning, development, commercial, manager, training,