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Client / Customer Service Manager

Job LocationBirmingham
EducationNot Mentioned
Salary£32,000 - £35,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time

Job Description

Working alongside the Client Service Director you will be assisting with managing key high value client accounts as well and the day to day operations.Managing a team of 8 customer account managers and customer service administrators this role involves:

  • Recruitment, training, mentoring and coaching
  • Conduction 1-2-1s and appraisals
  • Managing key high value accounts, including attending off site meetings where applicable
  • Ensuring all customer receive the highest level of service
  • Overseeing and approving client quotes
  • Ensuring the department is working smart and efficiently
  • Hold team meetings and setting objectives and targets
  • Dealing with any escalated customer complaints
  • Deputising in Client Service Directors absence.
  • The ideal candidate will have experience in Direct Mailing but this is not essential.Working hours are 8.30 to 5 Monday to Friday. Required skills
  • Customer Service
  • Mentoring
  • Training
  • Client Accounts
  • Keyskills :
    Customer Service Menting Training Client Accounts

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