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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £19.00 - £22.00 per hour |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Job description Purpose of the RoleTo handle complaints which cannot be resolved at branch level and provide expert service in conducting investigations of our clients’ objections, managing all aspects of a complaint to ensure a fair and satisfactory outcome.Conduct root cause analysis and liaise with members of the management team to ensure any learnings are provided and process improvements are embedded within the business moving forwardTypical Duties· Investigate customer complaints (i.e. interrogate records, liaise with business areas, check relevant regulations) and resolve promptly and within regulatory deadlines· Draft, finalise and issue Final Response Letters, subject to peer review/approval processes.· Collate and prepare files requested as part of FOS referrals· Assist branches as required to help resolve complaints within three days where possible· Collate, analyse and report complaint related data when required· Maintain up-to-date knowledge of regulatory and complaint precedentsWhat we are looking forAt least 2 years’ experience working within the claims department of an insurance brokerExperience investigating claims thoroughly and leaving no stone unturnedKnowledge of FCA regulationsExcellent Letter and report writing skillsImpeccable time management skillsThe ability to communicate effectively both written and orally across departmentsJob Types: Full-time, Temporary contractContract length: 6 monthsSalary: £19.23-£21.55 per hour
Keyskills :
InsuranceRegulationsWriting