Business Services Team Leader

Job Description

Job Description Your New roleHere at National Highways, we currently have an exciting new opportunity for a Business Services Team Leader to join our team in Birmingham. Within this role, you will be responsible for managing a team of Business Service Co-ordinators across our Birminghamand Nottingham office, you will also be administering the workforce planning for the Midlands region as well as managing the workflow of the team and focussing on governance and finance responsibilities.This role will require travel to the Nottingham office on a monthly basis.What youll be leading on

• Act as a line manager to administrative staff, completing appraisals throughout the year and as required by the annual performance review process, to effectively manage performance, development and essential people management responsibilities.
• Manage the effective application of consistent working practices and procedures, ensuring deployment of resources according to priorities, adapting work methods to organisational changes to continually improve delivery and performance to provide a highquality, accurate and timely service to meet business and customer needs.
• Gather and analyse data, drawing information from a variety of sources, to produce reports, presentations and other documents inclusive of recommendations to support management decision making.
• To effectively monitor and coordinate the flow of information into group inboxes, ensuring that all requests are actioned appropriately to agreed timescales.
• Manage and deliver allocated project work, ensuring it is delivered in accordance with the brief. Invite challenge, present robust recommendations and escalate concerns to the delivery lead or line manager (as appropriate).
• Lead, motivate and develop team in providing proactive and flexible support to time and quality; build capability to meet developing business needs and improve resilience.

To be Successful

• Experience in using relevant MS Office software and other related tools to enable production and maintenance of a range of complex documents and spreadsheets, some roles may require the ability to use more specialist software and IT to collate data andproduce relevant reports
• Good understanding of staff performance and line manager responsibilities
• Advanced Excel knowledge and experience
• Excellent stakeholder management and communication skills
• Workforce planning experience is desirable

A bit about usMaking sure our customers have safe and reliable journeys is at the heart of everything we do in Operations. We keep the roads open for business and play a key role in making sure the network we manage is fit for purpose today and for the future. About Us At National Highways we believe in a connected country. We are passionate about creating a culture where colleagues feel connected, included and enjoy greater wellbeing to achieve this. Were proud that as an organisation we are continually striving to dobetter and actively encourage and support our colleagues to do the same with their careers.An informal blended working approach has been adopted for many of our roles across National Highways. We offer many different ways to work flexibly and were open to discuss part-time working, job shares, and flexible start and finish times. Please waituntil the interview stage before asking us about flexibility, and we will explore what is possible.Our benefits packageOur total reward package includes basic salary, the potential for a performance related bonus, and employer pension contributions of up to 10%.We also offer:

• Annual Leave starting at 26 days (plus Bank Holidays) rising by 1 day each year up to 31 days (plus Bank Holidays)
• Flexible hours and blended working between base location/home
• Life assurance of 4 times annual salary
• Health and wellbeing support, including an Employee Assistance Programme, available 24/7 365 days and network of mental health first aiders. Plus access to a wellbeing app to enhance your self-care 24/7, Occupational health service and flu vaccines
• A cycle to work scheme for the purchase of a bicycle and equipment for healthy, low carbon travel
• Significant investment in your career development, through learning and development, talent management, coaching, mentoring and on job experience

And we are:

• Family friendly with enhanced maternity leave and pay, paternity leave (15 days), shared parental leave, adoption leave. Plus access to financial support for holiday play schemes and paid special leave (up to 5 days pa), eg for caring responsibilities
• Money friendly with access to a discounts platform including over 3000 discounts for supermarkets, eating out, leisure, holidays. Alongside a financial wellbeing programme

Community friendly - offering paid leave to volunteer, 3 days basic/year plus an extra 3 days to support the national Covid effortSo if you put safety first, take ownership of your work, show passion for what you do, work effectively in a team, and demonstrate integrity in how you do it - then youll be a great fit for our organisation