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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | £24,000 per annum |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent, full-time or part-time |
Business Support Admin required to support a Tech distributor based in B33. B33 perm/hybrid Job Description Main duties would include, but not be limited to:- Responsible for the customer returns email inbox - Processing new customer returns and raising RMA forms. - Chasing up existing returns and updating IMS - Arranging collections, completing commercial invoice paperwork where required - Raising LOA and liaising with courier export team/customer services - Following up collections raised - Liaise with returns department and support team/sales team - Logging courier issues - Following up courier issues - Processing courier tracer and claims form via email or courier portal. - Liaising with accounts payable for courier claims payments - Actioning courier exception emails, manage these and then send to the relevant supports to action and confirm what needs to happen. Daily jobs:Returns - chasing, updating, what action to take when issues arise. Answering the phone, etiquette, taking messages. Delivery exception emails - identifying issue, checking tracking and logging issues with the courier. Chasing outstanding courier issues and claims Hours: 8.30am - 5.30pm 1 Hour lunch 40 hours per week. Office based. Contract 5 days office based with some work from home.