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Branch Partner Taxi Insurance

GerrardWhite
Job LocationBirmingham
EducationNot Mentioned
Salary23,000 - 25,000 per annum
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent , full-time

Job Description

Branch Partner (Taxi Insurance)Salary: £23,000 - £25,000 plus a bonus coupled with an excellent benefits packageHours: 8:30 am - 5:30 pm or 9 am - 6 pm plus 1 in 3 Saturday Location: Hall Green About Our ClientMy client is a leading and expanding motor insurance group who are renowned for their staff reward and recognition and are ranked highly in The Times Top 30 Big Companies to work for. The Group are a modern and progressive group of companies incorporating majornames in the automotive and insurance industries, who are currently recruiting for their Sales team based in West MidlandsRoleThe purpose of this role is to maximise customer sales, retention and all revenue opportunities from both face to face & inbound /outbound call activity within the Branch. To also provide excellent customer service and effective administration support forall external and internal customers through a variety of communication channels. You will also be working in the bespoke market dealing with niche product range.Responsibilities:

  • Effectively manage customers enquires and queries through a variety of communication channels
  • Maximise retention targets through the provision of effective and efficient communication and negotiation skills
  • Adhere to Company processes with regards to Financial Conduct Authority (FCA), Data Protection Act (DPA) and Treating Customers Fairly (TCF) requirements
  • Manage time effectively to meet required business targets ensuring quality and accuracy requirements are met
  • Effectively communicate with customers to provide relevant product information that is clear, fair and not misleading allowing the customer to make an informed decision
  • Use all relevant information to maximise opportunities to cross sell and up sell insurance products
  • Operate within own area of accountability, proactively escalating issues and seeking guidance
    • Understand business issues and recommend solutions to improve
  • To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
  • To ensure that DPA, FCA & TCF and other regulatory requirements are met.
Qualifications:Essential Skills
  • Ability to work effectively as part of a team
  • Minimum customer service experience of 12 months
  • A positive attitude towards learning and work
  • Punctuality and a good track record of attendance
  • Desire to succeed even when you feel challenged
  • Natural Flair for sales/customer service
  • Experience of working in a target driven environment
  • General Understanding of insurance industry practice and principles.
  • A good level of verbal and numerical skills
Desirable Skills
  • Understanding of Open GI
  • Insurance experience
  • Experience in the Taxi & Minibus Market

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