Naukrijobs UK
Register
London Jobs
Manchester Jobs
Liverpool Jobs
Nottingham Jobs
Birmingham Jobs
Cambridge Jobs
Glasgow Jobs
Bristol Jobs
Wales Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Associate Support Analyst

Advanced
Job LocationBirmingham
EducationNot Mentioned
SalaryCompetitive salary
IndustryNot Mentioned
Functional AreaNot Mentioned
Job TypePermanent, full-time or part-time

Job Description

Role Introduction Are you interested instarting a careerwithin IT Join a fast-paced service desk environment that ispassionateabout deliveringexcellentcustomer service,resolvingcustomer issues andinvolved in all aspects of technical support. What You Will Do

  • As an Associate Support Analyst, you will be responsible forhandling incoming callsand undertaking any relevant issue investigation ensuring all key information is accurately captured
  • Ensure anexceptional level of customer serviceand satisfaction is met at all customer touch points
  • Perform and undertake all aspects ofsupport service(telephone calls, web incidents, voicemails, call backs, e-mails etc.) to ensure the successful resolution of issues, providing workarounds when appropriate
What You Will Have
  • As an Associate Support Analyst, you will enjoy working in adiverse environmentwhere you have the opportunity to work with different customers on a day to day basis
  • You havehigh standardsand ensures that activities aredriven to completion
  • You are ateam playerand enjoy helping others
  • You areproactiveand can prioritise tasks effectively
What We Do For You Wellbeing focussed – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
  • Generous Annual Leave – 25 days of annual leave, plus public holidays and the ability to buy additional days
  • Employee Assistance Programme– Free advice, support, and confidential counselling available 24/7 through Care First
Personal Growth - Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
  • Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
  • Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing - We understand as well as your mental wellbeing, your financial wellbeing is really important
  • Pension Scheme– Our plan with Scottish Widows offers 5% matched contribution by the company
  • Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
  • Values Awards – Our quarterly employee-driven initiative to highlight and reward the people in the organisation who embody our values the most
  • Clear Review – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
  • MatchIt! – Fundraise for a cause close to your heart and Advanced will match part of the funding
  • Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
  • Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are We are one the UK’s largest tech companies, and our products sit at the heart of some of the countrys best-known businesses. We’ve grown phenomenally quickly with a £275m turnover and 2,800 employees supporting over 25,000 customers. We hire for potential. We want to make sure we have the best people for the job and provide genuinely equal opportunities for our people to thrive. Our recruitment process is designed with inclusion and equity at its core.Find out more about the next steps once you’ve applied here -how-we-hire

APPLY NOW

Associate Support Analyst Related Jobs

© 2019 Naukrijobs All Rights Reserved