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| Job Location | Birmingham |
| Education | Not Mentioned |
| Salary | Competitive salary |
| Industry | Not Mentioned |
| Functional Area | Not Mentioned |
| Job Type | Permanent , full-time |
Job Title:ApprenticeFront of House AssistantLocation:Ladywood Leisure Centre, Ladywood Middleway, Birmingham B16 8TRWorking Week:40 hours per week, MondaySunday, shifts between 6am and 10pm.Salary:£10,032.31 plus benefits and commissionApprenticeship Qualification: L3 Business Administrator StandardExpected Apprenticeship Duration:18 months minimumSerco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongsideyour colleagues and getting hands on experience.As our new Apprentice Front of House Assistant at Ladywood Leisure Centre, you will be the main point of contact for phone calls, resolving issues and contribute to a great customer experience. Youll contribute to team responsibilities and be the faceof a busy leisure centre while completing your L3 business admin apprenticeship. You will also undertake tasks in different areas, including health & safety, office management and other processes. As you gain experience you will undertake additional duties,including selling memberships for commission.As part of the apprenticeship scheme, well provide you with L3 Business Administration and L2 Functional English and Maths training (all delivered on site at Serco). Youll also have access to a treasure trove of development opportunities and enjoy thesupport and encouragement of our super-friendly team.About youTo be successful in this role you will need to have a passion for customer service. You will need to beorganised, able to plan and prioritise and be a real problem solver! As well as, being someone who is thorough and organised in your working approach and be comfortable in dealing with multiple tasks and projects at once.Youll have several stakeholders, so your ability to communicate effectively (both written and verbally) is vital in keeping your customers happy. Youll be required to build strong relationships with a variety of stakeholders so high energy and abilityto build rapport is important.We use a variety of online tools and technology, so youll be happy working with MS Office applications and can easily turn your hand to online systems and tools. Lastly, youll need to have between an A* and C in Maths and English (or 9 to 4 under the newgrading system) and have a strong interest in Business Administration and numbersWhat else do you need to know